IT Support Specialist

2 weeks ago

London, Ontario, Canada Dillon Consulting Full time

Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Dillon Consulting. As an IT Support Specialist, you will be responsible for providing technical support to our clients and ensuring that their computer systems and networks are running smoothly.

Responsibilities

  • Provide technical support to clients via phone, email, and chat
  • Setup and configure computer hardware, software, and peripherals
  • Administer user accounts and related activities
  • Conduct onboarding and offboarding procedures for end users
  • Record, track, and document problem-solving processes for helpdesk requests
  • Travel occasionally to client locations and/or other Dillon offices for the purposes of executing responsibilities, internal/external client relationship development, opportunity/project research, and project delivery

Requirements

  • A three-year diploma in Computer Systems Technology or related program
  • Three to five years of relevant work experience in a professional technology setting
  • Certifications such as CompTIA A+, Network+, CCNA, Microsoft Certified: Modern Desktop Administrator Associate are considered an asset

What We Offer

  • Competitive salaries
  • Health benefits
  • Generous retirement savings plan
  • Student loan repayment assistance with matching employer contributions
  • Flexible work hours
  • Learning and development opportunities
  • Employee and Family Assistance Program (EFAP)
  • Wellness Subsidy

About Dillon Consulting

Dillon Consulting is a knowledge-based business that values its staff and the contributions that are made each day. We strive to remain at the forefront of technology and innovation, and are empowered to continually grow and develop.

We live our core values:

  • Reliability: words that result in actions build trust;
  • Achievement: do the work to hit the target;
  • Continuous development: always learning; always adapting; always growing;
  • Creativity: discover new possibilities;
  • Courage: do the things that matter, especially when it's hard;
  • Inclusiveness: enabling belonging to draw strength from our differences

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