Enterprise Engagement Manager
6 days ago
We are seeking an experienced Enterprise Engagement Manager to join our team at Eventus Group. As a key member of our cloud solutions team, you will be responsible for delivering industry-leading best practices, concepts, and technologies to our clients.
This is a contract position (9 months) with up to 25% travel required. The ideal candidate will have at least 10 years of experience managing cloud and on-premises contact centers, with a focus on digital technologies and solutions within enterprise-scale telephony platforms.
The salary for this role is estimated to be around $120,000 per year, based on the company's location in Canada and the typical compensation package for a senior-level professional in this field.
Key Responsibilities:
- Serve as a trusted advisor to clients, responsible for delivering industry-leading best practices, concepts, and technologies while ensuring delivery excellence.
- Oversee project ownership for Eventus Group client projects.
- Assist with customer roadmaps and technology assessments.
- Create project plans and manage milestone attainment.
- Manage project risks and issues.
- Create and lead Steering Committee presentations.
Requirements:
- At least 10 years of experience managing cloud and on-premises contact centers, with a focus on digital technologies and solutions within enterprise-scale telephony platforms.
- 5 or more years of CXone, Amazon Connect, or Genesys Cloud experience (CXone preferred).
- Experience working with challenging clients.
- Knowledgeable with technical challenges, benefits, and limitations in delivering cloud services for enterprises spanning areas of application, network, carrier routing, and/or desktop.
- Ability to work onsite at client as needed or travel to client as needed.
- Industry experience with Genesys Engage, InContact, Avaya, Aspect, Amazon Connect, or other contact center application vendors is highly desired.
- Bachelor's degree in engineering or computer programming is preferred.
About Eventus Group:
Eventus Group is a leading provider of cloud-based solutions for contact centers. We offer a collaborative and entrepreneurial environment, with opportunities for professional growth and development.
Our team is passionate about delivering exceptional service to our clients, and we are committed to helping them achieve their business goals through the effective use of cloud-based technologies.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and entrepreneurial work environment.
- The chance to work with industry-leading technologies and tools.
- A dynamic and engaging company culture.
How to Apply:
If you are a motivated and experienced professional looking for a new challenge, please submit your resume and cover letter to us today.
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