Customer Service Liaison
3 weeks ago
Position Summary:
The Customer Excellence Specialist at Mintz Global Screening is responsible for providing exceptional customer service to both external and internal clients. This role requires a liaison between clients, external applicants, and other teams to ensure the smooth handling of concerns or issues.
Responsibilities:
- Provide customer service support to clients via phone or through our systems.
- Monitor client services and respond effectively to their inquiries.
- Obtain and evaluate all relevant information to handle inquiries and complaints.
- Validate all information submitted by the customer.
- Conduct regular monitoring based on customer needs and respond to their questions in a timely manner.
- Ensure all required documents are attached to the customer's request/applicants file as needed.
- Liaise with sales and production teams to resolve issues to the client's satisfaction.
- Handle account access issues and provide training/demos if required.
- Evaluate and prioritize issues according to company policies and procedures.
- Provide sales support as necessary.
Required Qualifications:
- Post-secondary degree or equivalent work experience.
- Bilingualism in English and French is required.
- 2 to 5 years of experience in a customer service position.
- Knowledge of customer service principles and practices.
- Proficiency in Microsoft Office, particularly Word, Excel, and Outlook.
- Excellent typing ability.
Benefits:
- Collaborative and diverse team environment.
- Opportunities for growth within the organization.
- Comprehensive group insurance coverage.
- Employee assistance program.
- Telemedicine services for you and your family.
- Collective RRSP with employer match.
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