Customer Service Liaison
3 weeks ago
About the Role
We are seeking a highly skilled Customer Service Liaison to join our team at BrainStation. In this role, you will play a key part in delivering exceptional customer experiences across various platforms.
Responsibilities
- Provide timely and effective support to customers through multiple channels.
- Collaborate with our growth team to ensure seamless customer interactions.
- Triage requests and escalate issues to the appropriate teams.
- Work closely with stakeholders to provide feedback and improve processes.
- Document and build playbooks to support team growth and development.
Requirements
- Bachelor's degree.
- 1-2 years of experience in customer success or a related field.
- A willingness to learn and a coachable attitude.
- Ability to thrive in a dynamic team environment.
- Desire to find creative solutions to challenges.
- Ability to juggle multiple projects and work independently.
- Aptitude for learning new software.
Perks and Benefits
- Comprehensive Health & Wellness Benefits Package.
- Retirement Planning.
- Parental Leave Program.
- New Device Allowance.
- Socials, Outings & Retreats.
- Culture of Learning & Development.
- Flexible Working Hours.
- Work from Home Flexibility.
About BrainStation
As the global leader in digital skills training and workforce transformation, BrainStation is committed to empowering professionals with cutting-edge digital education.
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