Customer Service Liaison

3 weeks ago


Toronto, Ontario, Canada BrainStation Full time

About the Role

We are seeking a highly skilled Customer Service Liaison to join our team at BrainStation. In this role, you will play a key part in delivering exceptional customer experiences across various platforms.

Responsibilities

  • Provide timely and effective support to customers through multiple channels.
  • Collaborate with our growth team to ensure seamless customer interactions.
  • Triage requests and escalate issues to the appropriate teams.
  • Work closely with stakeholders to provide feedback and improve processes.
  • Document and build playbooks to support team growth and development.

Requirements

  • Bachelor's degree.
  • 1-2 years of experience in customer success or a related field.
  • A willingness to learn and a coachable attitude.
  • Ability to thrive in a dynamic team environment.
  • Desire to find creative solutions to challenges.
  • Ability to juggle multiple projects and work independently.
  • Aptitude for learning new software.

Perks and Benefits

  • Comprehensive Health & Wellness Benefits Package.
  • Retirement Planning.
  • Parental Leave Program.
  • New Device Allowance.
  • Socials, Outings & Retreats.
  • Culture of Learning & Development.
  • Flexible Working Hours.
  • Work from Home Flexibility.

About BrainStation

As the global leader in digital skills training and workforce transformation, BrainStation is committed to empowering professionals with cutting-edge digital education.



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