Customer Service Liaison

4 weeks ago


Toronto, Ontario, Canada Resume Target Inc Full time

{"h1": "Client Service Specialist", "p": "At Resume Target Inc, we are seeking a highly motivated and customer-focused Client Service Specialist to join our growing sales team. As a key member of our team, you will be responsible for consulting, promoting, and educating prospective clients on our professional resume writing services. Your primary goal will be to manage high-volume incoming inquiries and calls, while providing exceptional customer service and support to our clients.", "ul": [{"li": "Manage high-volume incoming inquiries and calls"}, {"li": "Consult clients on professional resume writing services based on their specific qualifications and needs"}, {"li": "Work with new customers and manage the entire onboarding process and all registrations"}, {"li": "Maximize customer engagement and experience by collaborating with the support team and following proper procedures when addressing any customer's inquiries"}, {"li": "Monitor and capture all relevant information via CRM to track opportunities and calls"}, {"li": "Meet daily KPIs and manage high-volume of calls"}], "h2": "Qualifications", "ul": [{"li": "Bachelor's degree is preferred"}, {"li": "Minimum of 3 years of work experience in a client-facing role"}, {"li": "Strong listening skills with the ability to build rapport with customers"}, {"li": "Ability to be successful in a dynamic, flexible, and continually changing environment"}], "p": "If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply. Please note that this is a full-time, in-person role working Monday-Friday at our downtown Toronto office located at 600 Bay St.", "h3": "About Resume Target Inc", "p": "Resume Target Inc is an industry leader in professional resume writing services known for their fanatical customer service, client support, and quality of work delivered in North America. We are a fun and progressive company that values our employees and provides opportunities for growth and development.", "p": "We are committed to providing our clients with the best possible experience and are looking for talented individuals who share our values and passion for delivering exceptional customer service.", "p": "If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.", "p": "Please note that this is a full-time, in-person role working Monday-Friday at our downtown Toronto office located at 600 Bay St.", "p": "We look forward to hearing from you", "h4": "Contact Information", "p": "For more information about this role or to apply, please contact us at [insert contact information]."}



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