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Store Leadership Position

1 month ago

Halton Hills, Ontario, Canada PVH Full time

Lead the Way at PVH

As an Assistant Manager at PVH, you will play a key role in driving sales results and delivering exceptional customer service. You will work closely with the Store Manager to lead a team focused on meeting and exceeding sales targets.

Key Responsibilities:

Customer Experience

  • Lead the effort to greet and offer assistance to every customer, providing real-time coaching to associates.
  • Encourage and help associates maintain an in-depth knowledge of product and promotions to help explain value and build brand loyalty.
  • Partner with the Store Manager to make decisions that support brand standards, customer service expectations, and connect the store's goals to the larger business objectives.
  • Prioritize delivering an exceptional customer experience throughout the store and always place our customer first, quickly resolving customer concerns while exceeding their expectations.

Commitment to Efficiency

  • Lead merchandising execution, filling in based on sell-through and collaborating with the Store Manager on new arrival merchandising decisions.
  • Enforce all company tools, policies, and procedures, providing loss prevention training and coaching associates to maintain awareness and report concerns.
  • Create and maintain schedules to support payroll strategies and budgets, assisting in the oversight of expenses and inventory.
  • Assist with business analysis and planning, conveying opportunities and customer feedback to the Store Manager.

Associate Morale

  • Recruit and on-board top talent to ensure a best-in-class team, evaluating current talent and providing observations to the Store Manager.
  • Motivate and inspire associates to achieve sales goals and uphold brand standards, modeling expectations, recognizing outstanding performance, and assisting in the coaching and development of associates.
  • Demonstrate a sense of pride, commitment, and passion for the brand and our customers, treating customers and store team professionally, courteously, and respectfully.
  • Celebrate and embrace individuality, inclusion, and partnership, building relationships and seeking out feedback for continuous self-development.
  • Champion innovation and change, supporting company initiatives, and reinforcing a continuous improvement environment.

Qualifications:

  • Minimum of 1 year of retail store management experience required.
  • Bachelor's/Associate degree preferred; high school diploma/equivalent required.
  • Flexible schedule required, including nights, weekends, and overnight shifts; some travel may be requested.
  • Excellent communication and time management skills.
  • Ability to walk, stand, bend, reach, and squat for prolonged periods, and carry up to 20 pounds.

PVH Canada Inc. shall notify its employees and the public about the availability of accommodation for applicants with disabilities and its recruitment process.