Bilingual Customer Service Expert

16 hours ago


Ottawa, Ontario, Canada S I Systems Full time

About the Role

We are seeking a highly skilled Bilingual Customer Service Expert to join our team at S I Systems. As a key member of our customer support team, you will play a crucial role in assisting brokerages and providing exceptional service to our clients.

Key Responsibilities

  • Respond to phone calls and emails from brokerages, liaisons, and internal collaborators regarding system access, support requests, and mentorship inquiries.
  • Deliver high-quality customer service characterized by clear communication, integrity, timeliness, and accuracy of technical information.
  • Ensure that ticket lifecycles meet defined standards.
  • Log requests, follow up on outstanding items, and communicate instructions and status updates to users in a clear, professional manner.
  • Build, modify, and remove system access as requested, adhering to defined standards.
  • Provide support on systems when called upon by peers, particularly junior members.
  • Maintain up-to-date knowledge of supporting systems and provide cross-training as needed.
  • Prioritize and manage multiple requests based on urgency and impact.

Requirements

  • 1-2 years of experience in a customer service or contact center role.
  • Bilingualism (French and English).
  • Proficiency in relevant computer applications and call center systems.

What We Offer

A competitive estimated salary of $60,000 - $80,000 per annum, commensurate with experience, plus benefits and opportunities for growth and development in a dynamic organization.



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