Customer Service Representative

2 weeks ago


Ottawa, Ontario, Canada Scotiabank Full time
About the Role

As a Customer Service Representative, you will be responsible for delivering exceptional service to clients in both English and French. This role requires strong communication skills, attention to detail, and a commitment to resolving issues in a timely and efficient manner.

Key Responsibilities
  • Respond to client inquiries via phone, email, and online chat
  • Resolve client complaints and concerns in a professional and courteous manner
  • Work collaboratively with internal teams to provide solutions to complex client issues
Requirements
  • Bilingualism in English and French is required
  • Front-line experience in a contact center environment is an asset
  • Canadian Securities Course (CSC) certification is considered an asset
  • Sales experience in the financial services industry is an asset
What We Offer
  • A competitive salary range of $55,000 - $65,000 per year
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A dynamic and inclusive work environment that values diversity and inclusion
About Scotiabank

Scotiabank is a leading bank in Canada with a rich history of serving our communities. We are committed to creating a workplace that is inclusive and accessible to all employees. If you require accommodation during the recruitment and selection process, please let us know.



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