Global Customer Success Expert

6 days ago


Ottawa, Ontario, Canada net2phone Canada Full time
About Us

We are a pioneering VoIP telecommunications provider, dedicated to revolutionizing the way Canadian businesses connect. Our innovative solutions empower organizations to thrive in a rapidly changing market.

Job Overview

This is an exceptional opportunity to join our dynamic team as a Global Customer Success Expert. As a key member of our organization, you will play a vital role in ensuring our clients receive unparalleled support and service.

Key Responsibilities
  • Identify Early Churn Risk and Resolve Issues
  • Elevate Accounts through Proactive Engagement
  • Leverage Communication Tools for Business Growth
  • Collaborate with Cross-Functional Teams
  • Design and Implement Customer Success Best Practices
  • Maintain Industry-Leading SaaS Skills
Requirements
  • At least 2 years of customer-facing experience
  • Outstanding organizational skills with attention to detail
  • French-English bilingualism preferred but not mandatory
  • Able to adapt quickly to diverse business environments
Benefits
  • Competitive Base Salary: $45,000 - $60,000 CAD per year
  • $2,000 in health and wellness benefits
  • Flexible Work Arrangements (Remote 2-3 days/week)
Location

This is a full-time position based in Canada, with the possibility of working remotely part-time.



  • Ottawa, Ontario, Canada Xplor Full time

    Xplor is seeking an experienced Customer Success Manager to join our Fitness & Wellbeing vertical. As a trusted advisor, you will cultivate relationships and provide a consistent and frictionless experience that delivers immediate value to our clients.About the RoleYou will be responsible for onboarding new clients in region and ensuring their overall...


  • Ottawa, Ontario, Canada Zerotek Full time

    Job OverviewAt Zerotek, we are seeking a skilled Cloud Customer Success Expert to join our team. This is a full-time remote work opportunity.About UsZerotek is a rapidly growing company providing innovative management platforms and Identity Access Management (IAM) solutions for Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs)....


  • Ottawa, Ontario, Canada Xplor Full time

    Are you passionate about helping businesses thrive? We're seeking an experienced Customer Success and Implementation Manager to join our team at Xplor, a global leader in cloud-based technology solutions.About the RoleThis is a unique opportunity to work with a diverse range of clients across various industries, providing expert support and guidance to...


  • Ottawa, Ontario, Canada Xplor Full time

    We are seeking a highly skilled Customer Success Expert to join our team in Ottawa, ON. In this role, you will be responsible for ensuring the long-term success of our clients through implementation, data migration, and customer training.About XplorXplor is a global platform combining SaaS with embedded payments, serving over 106,000 customers who processed...


  • Ottawa, Ontario, Canada MyPass Global, MyPass Inc Full time

    Job OverviewWe are seeking an experienced Customer Success Coordinator to join our team at MyPass Global. This is a fantastic opportunity to work with a leading provider of workforce onboarding and compliance management software.


  • Ottawa, Ontario, Canada WSP Global Inc. Full time

    About the RoleWe are seeking a highly skilled Transportation Planning Expert to join our team at WSP Global Inc. in Ottawa, ON, Canada.Job Description:This role involves supporting various projects within the Transportation Planning and Science department, including multimodal transportation master plans, traffic signal operation/coordination studies,...


  • Ottawa, Ontario, Canada Assent Compliance Inc. Full time

    Job Title:Senior Customer Success Professional - Regulatory Compliance ExpertAbout the Role:We are seeking an experienced Senior Customer Success Professional to join our team at Assent Compliance Inc. in a Regulatory Compliance Expert role. The ideal candidate will have a strong background in customer success, project management, and consulting roles, with...


  • Ottawa, Ontario, Canada Xplor Full time

    About the Role">We are seeking a highly skilled Client Success Specialist to join our team at Xplor. As a key member of our success team, you will play a crucial role in ensuring our clients achieve their business goals and maximize the value of our software solutions.">Job Summary">The successful candidate will be responsible for providing exceptional...


  • Ottawa, Ontario, Canada Assent Compliance Inc. Full time

    At Assent Compliance Inc., we are the leading solution for supply chain sustainability tailored for top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind.We offer a comprehensive platform that provides insights from experts, trusted by manufacturers for its ability to...


  • Ottawa, Ontario, Canada Nokia Full time

    Job Title: Network Automation Expert for Global InnovationWe are seeking an exceptional Network Automation Expert to join our team at Nokia, driving innovation in network automation practices. This role offers a unique opportunity to contribute to the development of cutting-edge technologies and shape the future of our industry.About Us:Nokia is a leader in...


  • Ottawa, Ontario, Canada Moz Full time

    About UsZiff Davis, a digital media and internet company, is seeking an experienced Account Manager to join our team. This role offers a unique blend of sales, customer service, and strategic advisory skills.Estimated Salary: $80,000 - $120,000 per year, depending on experience.About the Job:We are looking for a skilled professional who can build strong...


  • Ottawa, Ontario, Canada Adobe Full time

    About AdobeAt Adobe, we're passionate about empowering people to create beautiful and powerful digital experiences. We give everyone from emerging artists to global brands the tools they need to design and deliver exceptional digital experiences.The ChallengeWe're seeking a highly skilled Customer Success Engineer to join our team. As a designated technical...


  • Ottawa, Ontario, Canada Exp Global Inc. Full time

    About UsAt Exp Global Inc., we are a leading organization in the field of civil engineering, committed to delivering high-quality projects that exceed our clients' expectations.Job DescriptionWe are currently seeking an Expert Civil Design Engineer to join our team in Ottawa. As a key member of our Municipal Infrastructure and Land Development group, you...


  • Ottawa, Ontario, Canada Transat Full time

    At Transat, we're committed to being the preferred airline of our customers and team.We value open-mindedness, care for others, intelligence at work, and a healthy dose of fun to achieve great things every day. Our dedication to sustainable tourism has earned us Travelife certification, and we've been named the world's best leisure airline multiple times.As...


  • Ottawa, Ontario, Canada Assent Compliance Inc. Full time

    At Assent Compliance Inc., we're dedicated to helping top-tier manufacturers navigate supply chain sustainability. As a Senior Manager of Customer Success, you'll oversee a team responsible for delivering exceptional customer experiences.About the RoleThis strategic leader will merge day-to-day operations with promoting an excellent customer engagement...


  • Ottawa, Ontario, Canada Assent Compliance Full time

    About AssentAssent is the leading solution for supply chain sustainability tailored for top-tier, sustainability-driven manufacturers. With insights from experts, our tool helps manufacturers ensure comprehensive sustainability.We have achieved a significant milestone of crossing the US$100M ARR mark, earning us Centaur Status. This accomplishment has...


  • Ottawa, Ontario, Canada Time 4 Change Global Full time

    Empowering Personal and Professional GrowthWe are seeking a talented individual to join our team at Time 4 Change Global as a Global Career Advancement Manager. This role presents an exceptional opportunity to leverage your expertise and drive meaningful change in the lives of our clients.Key ResponsibilitiesDevelop and implement strategic marketing plans to...


  • Ottawa, Ontario, Canada Cari Full time

    Overview:Assent is a leading solution for supply chain sustainability tailored for top-tier manufacturers. Our mission is to provide comprehensive sustainability insights and solutions.We are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided by...


  • Ottawa, Ontario, Canada Assent Full time

    Unlock Your Potential as a Customer Success ManagerWe are seeking an exceptional Customer Success Manager to join our dynamic team at Assent, the leading solution for supply chain sustainability. As a key player in delivering our services to customers, you will work closely with them to define and execute project plans from start to finish.About AssentAssent...


  • Ottawa, Ontario, Canada GardaWorld Full time

    About the RoleWe are seeking a highly skilled Global Customer Experience Strategist to join our team at GardaWorld. As a key member of our leadership team, you will be responsible for driving customer satisfaction and delivering exceptional experiences throughout the screening process.Key ResponsibilitiesProvide leadership, guidance, and support to the...