Tax Expert

5 days ago

Ottawa, Ontario, Canada Intuit Full time

About the Role

We are seeking a skilled Tax Expert to join our team at Intuit. As a Remote Tax Advisor, you will be responsible for providing expert guidance and support to customers preparing their taxes using our products.

Key Responsibilities:

  • Provide tax expertise to customers in a remote, seasonal, and customer-facing position.
  • Collaborate with customers to prepare and/or review their tax return to ensure accuracy and compliance.
  • Research and troubleshoot tax and technical questions while communicating directly with customers.
  • Offer a full-service experience to prepare, review, and file customer returns with the CRA and/or assist customers via tax advice and guidance on required documents.
  • Stay up-to-date with tax regulations to provide accurate advice on how to maximize customers' tax returns.
  • Create high-quality customer interactions and experiences that instill confidence using deep customer empathy and in-depth tax knowledge and expertise.

Requirements:

  • Minimum 3+ years of paid professional tax preparation experience utilizing professional tax preparation software.
  • Minimum 125 tax returns prepared per tax season for the last 3 years.
  • Experience preparing and filing end-to-end customer personal returns consisting of a variety of topics.
  • Current and active CRA Rep ID to allow use of the CRA Represent a Client service.
  • Working knowledge of tax laws and tax concepts.
  • Superior critical thinking and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Flexibility in availability and scheduling.
  • Strong customer service and customer experience acumen.

Preferred Qualifications:

  • Bilingual proficiency (English and French) is considered a strong asset.
  • Experience providing support in a contact center environment is considered an asset.

Compensation and Benefits

The estimated hourly compensation range for this role is between $20.30 and $25.50 per hour, depending on location. Eligible candidates may receive a cash bonus, equity rewards, and benefits as part of our competitive compensation package.

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