Operations Leadership Expert

3 weeks ago


Toronto, Ontario, Canada Intact Financial Corporation Full time
About the Role

We are seeking a seasoned Operations Director to lead our growing team in achieving strategic objectives and driving business growth.

The ideal candidate will possess a strong track record of directing call centre activities, establishing sales objectives, and developing strategies to achieve them. Experience in managing large teams and directing Managers of Managers is essential.

Key Responsibilities:

  • Develop and implement effective plans to direct call centre activities, ensuring optimal resource allocation and goal achievement.
  • Collaborate with cross-functional teams to establish company-wide sales objectives and drive results-oriented strategies.
  • Analyze key performance indicators, identify areas for improvement, and implement corrective measures to ensure successful outcome.
  • Lead training and development programs to enhance call centre personnel skills, promoting good performance and contributing to business success.
  • Maintain customer satisfaction by designing and executing programs that foster business growth and loyalty.
Requirements

To be successful in this role, you will need:

  • A minimum of 5 years of management experience in the insurance or finance industry.
  • Proven track record of directing Managers of Managers and leading large teams.
  • Strong program/project management and governance skills, with change management expertise.
  • Ability to understand data, build business cases, and influence project outcomes.
  • Excellent leadership and collaboration skills, with a strong ability to generate commitment from your team.
What We Offer

As a member of our team, you can expect:

  • A competitive financial rewards program that recognizes your success.
  • An extensive flex pension and benefits package, including virtual healthcare access.
  • Flexible work arrangements, allowing you to balance work and personal life.
  • Possibility to purchase up to 5 extra days off per year.
  • An annual wellness account to promote an active and healthy lifestyle.

Estimated Salary: $120,000 - $150,000 per annum, based on location and industry standards.



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