Administrative Operations Leader

1 month ago

Toronto, Ontario, Canada The Leadership Agency Full time

About The Leadership Agency


We are a mission-driven organization revolutionizing the healthcare space by partnering with government programs and prioritizing DEI and workplace culture.



Job Summary

We seek an experienced Director of Administrative Operations to lead our administrative team and drive operational excellence. As a key member of our leadership team, you will oversee the day-to-day operations of our administrative functions, ensuring seamless execution of our business objectives.

Key Responsibilities:


  • Lead and direct a team of 15+ employees, fostering a collaborative and productive work environment.
  • Guide the admin team to deliver exceptional service, meeting or exceeding client expectations.
  • Hire, train, and coach team members to ensure they possess the necessary skills to excel in their roles.
  • Manage client onboarding, eligibility, and funding processes, ensuring timely and accurate completion.
  • Oversee claims, disbursement, and reconciliation procedures, maintaining high levels of accuracy and efficiency.
  • Support resource allocation for KPIs and SLAs, driving business growth and improvement.
  • Improve processes for team efficiency, identifying opportunities for automation and streamlining.
  • Address escalations with effective solutions, minimizing impact on our clients and teams.
  • Work closely with leaders to develop and maintain strong client relationships.
  • Create strategies for client issue resolution, ensuring prompt and satisfactory outcomes.
  • Set metrics and evaluate team performance, providing actionable feedback and coaching.
  • Oversee system upgrades and updates, staying ahead of industry trends and technological advancements.
  • Track new technologies to boost productivity, recommending innovative solutions to improve our operations.


Requirements

To succeed in this role, you will need:


  • 5+ years of experience managing administrative teams, with a proven track record of success.
  • A Bachelor's Degree is preferred, but not required.
  • Experience leading larger teams of 10+, with a focus on developing and empowering team members.
  • Experience in change management and analytics, with the ability to interpret data and drive business decisions.
  • Strong communication, customer service, and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Proficiency in Microsoft 365 suite, with experience using CRM and contact center telephony systems a plus.
  • Healthcare, government, or insurance background a bonus, but not required.


Benefits

We offer a competitive compensation package, including an estimated annual salary of $110,000, plus benefits such as:
Annual Bonus and Pension Plan.
Competitive Benefits Plan.
Employee Assistance Program.
Maternity Leave Top-Up.
Support for professional development, including training and education opportunities.

Why Join Our Team?

At The Leadership Agency, we prioritize our employees' well-being and offer a flexible work environment that supports work-life balance. If you are passionate about delivering exceptional results, leading a high-performing team, and contributing to our mission-driven organization, we encourage you to apply.

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