Portfolio Resource Coordinator

3 weeks ago

Burnaby, British Columbia, Canada Paladin Security Full time
Job Summary

As a Portfolio Resource Coordinator at Paladin Security, you will play a critical role in ensuring the smooth operation of our security services. This position requires strong organizational and communication skills, as well as the ability to work effectively in a dynamic team environment.

Key Responsibilities
  • Strategically identify open shifts and work with the Client Service team to ensure schedules are complete and adhere to our contractual obligations
  • Work with multiple operational stakeholders, including Site Supervisors, Security Officers, account managers, and our Operations Centre
  • Maintain a pool of on-call 'First Responders' within the portfolio and manage their hours, training, and performance on a regular basis
  • Fulfill cancellations and openings in the daily schedule based on coverage type
  • Coordinate with the Client Service team and your Team Lead to ensure staffing needs are met and proactively addressed
  • Maintain the portfolio and team KPI's to continuously obtain maximum outcome
  • Review payroll discrepancies, vacations, and employee reimbursements, and resolve the tickets within SLA timelines
  • Mitigate incurred overtime and provide potential solutions to overcome the issues
  • Provide regular updates on ongoing projects to the scheduling manager
  • Develop and maintain comprehensive knowledge of Paladin's contractual obligations for the assigned portfolio by building close working relationships with internal stakeholders, attending ongoing training, and conducting site visits
  • Answer incoming calls and resolve queries
  • Support the deployment process for new Security Officers and provide regular updates
  • Work within Paladin's scheduling software (WinTeam) to ensure accurate and timely scheduling, billing, and payroll
  • Complete daily and weekly reports to send out to the management team
  • Perform other duties as requested to assist with corporate and/or branch needs

Requirements
  • Strong interpersonal and leadership skills, and excellent verbal and written communication
  • Working knowledge of Employment Standards Legislation and Human Rights Legislation
  • Experience in the security industry is preferred
  • Post-secondary education in business administration or related would be considered an asset
  • Demonstrated ability to plan, organize, problem-solve, and execute solutions
  • Strong computer proficiency in Microsoft Office Suite; experience working with a scheduling software is preferred

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