Customer Service Team Lead
2 weeks ago
We are seeking an experienced Customer Service Team Lead to join our team at Falls Avenue Resort Niagara Falls.
About the Role:
- This is a supervisory position overseeing a team of 5-10 staff members.
- The successful candidate will be responsible for coordinating activities, establishing work schedules and procedures, performing same duties as workers supervised, preparing and submitting reports, resolving work problems, providing technical advice, and recommending measures to improve productivity and product quality.
- Additional responsibilities include assisting clients/guests with special needs, coordinating, assigning, and reviewing work, hiring and training staff in job duties, safety procedures, and company policies, maintaining operation of computer systems, equipment, machinery, and arranging repair work to ensure business continuity and customer service delivery, and requisitioning materials and supplies.
Requirements:
- Degree in a related field or equivalent experience required.
- Certificate or diploma from a program of 3 months to less than 1 year preferred.
- Will train candidates with no prior experience in this field.
Work Environment:
- On-site work only, with no option to work remotely.
- Fast-paced environment with tight deadlines.
- Requires standing for extended periods.
Benefits:
- Health benefits package including dental plan, health care plan, and vision care benefits.
Estimated Salary Range:
$60,000 - $80,000 per annum based on location and experience.
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