Customer Experience Representative

4 days ago


Waterloo, Ontario, Canada Equitable CA Full time

We are seeking a skilled Customer Experience Representative to join our team at Equitable CA. In this role, you will be the brand ambassador for our company, providing exceptional customer service to internal and external clients.

As a Customer Experience Representative, you will handle incoming telephone calls and respond to email inquiries in both English and French. Fluency in both languages is required, including the ability to speak, read, and write proficiently in both languages.

This position requires previous experience in a phone-based client care/service role, as well as excellent interpersonal skills to manage relationships with internal and external clients. You will also need to have excellent listening skills to facilitate positive outcomes with inquiries and irate callers.

The ideal candidate will be able to handle high stress levels in a fast-paced production environment and possess excellent verbal and written communication skills.

In addition to your technical skills and experience, we are looking for individuals who can provide a healthy work-life balance with employee wellness top of mind.

We offer a competitive salary range of $55,000 - $65,000 per year, based on location and experience. Our benefits package includes an annual bonus program, annual vacation allowance, and company-paid benefits program. We also offer an additional paid volunteer day each year and immediate enrollment in the company's pension program with employer matching.

If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, please submit your application. As part of the recruitment process, you will be required to complete an assessment and/or testing and provide two professional references.



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