Sales and Customer Experience Director

21 hours ago


Vancouver, British Columbia, Canada The Body Shop Full time
About Our Company

The Body Shop is a pioneering cruelty-free beauty brand that has been leading the way in ethical beauty for over 40 years. Our mission is to create a world where all people are seen, valued, supported, represented at every level, and can be their truest selves.

Job Description

We are seeking an experienced Sales and Customer Experience Director to lead our team and drive retail excellence. The ideal candidate will have a strong connection to our purpose and a passion for customer service. As a leader, you will inspire your team to deliver outstanding results and create a memorable customer experience.

Main Responsibilities
  • Lead a successful team to meet customer needs and exceed sales targets
  • Shape a customer-focused store experience by driving engagement through products, campaigns, and activism
  • Problem solve effectively using available resources and communicate with the team to achieve goals
  • Develop customer loyalty and build the brand by ensuring excellent customer service
  • Manage stock levels, monitor change, and use data to make informed decisions
Required Skills and Qualifications

To succeed in this role, you will need:

  • Experience in a customer-facing role and people leadership
  • Able to meet sales and performance targets with outstanding planning and organizing skills
  • Ability to work collaboratively within a feedback culture and coach and develop a successful team
  • Outstanding leadership and communication skills, including experience using data to inform business decisions
  • Comfortable working with Microsoft Office Suite and flexibility to work across Sunday to Saturday
Benefits

We offer a competitive salary of $60,000 per year, plus benefits that start within your first month. These include comprehensive onboarding, training hours for you and your team, a 50% discount on regular products, freebies, paid volunteer days, and opportunities to grow within the brand.

Talent Drivers

We believe in a spirit of equality, diversity, and inclusivity for all. The Body Shop Limited is an equal opportunity employer.



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