Parking Operations Manager

7 days ago

Toronto, Ontario, Canada Reimagined Parking Full time
Parking Operations Manager Job Description

We are seeking a highly skilled and experienced Parking Operations Manager to join our team at Reimagined Parking. As a key member of our operations team, you will be responsible for ensuring the safe and efficient parking of guest vehicles while delivering exceptional customer service.

Key Responsibilities:
  • Provide exceptional customer service experiences for all Impark customers and clients
  • Ensure parking locations are operated and maintained to Impark's company standards
  • Assist customers with parking meters and direct them into parking facilities
  • Process refunds and provide information on long-term parking options
  • Process cash transactions and deposits, and perform daily site inspections and equipment checks
  • Manage site staff, including coordination of staffing and staff disciplinary action when required
  • Monitor personnel to ensure compliance with company uniform and service standards
  • Complete paperwork related to staff hiring, transfer, termination, and hours worked
Lot Maintenance and Setup:
  • Regularly review the lot's physical condition, including signage, surface, lighting, and automated equipment
  • Initiate work orders for maintenance repairs or improvements, and liaise with contractors and maintenance department
  • Ensure all accounting and contract information is distributed for internal setup of the site
Skills and Knowledge:
  • Excellent verbal and written communication skills
  • Customer service oriented
  • Pleasant and energetic personality
  • Excellent working knowledge of Microsoft Office and Citrix-based applications
  • Hands-on working knowledge of parking equipment and related software
  • Ability to multi-task and work in a fast-paced environment
  • Driver's License Required
Benefits:

As a full-time employee, you will be eligible for medical, vision, dental, life insurance, AD&D, STD, LTD, RRSP, and EAP benefits. You will also receive vacation time and be part of a dynamic and growing company.

Reimagined Parking is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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