Parking Operations Manager

5 days ago

Toronto, Ontario, Canada Reimagined Parking Full time
{"h1": "Field Supervisor", "h2": "Job Summary", "p": "We are seeking a highly motivated and experienced Field Supervisor to join our team at Reimagined Parking. As a Field Supervisor, you will be responsible for overseeing the daily operations of our parking facilities, ensuring the safe and efficient parking of guest vehicles, and delivering exceptional customer service.

", "h3": "Key Responsibilities", "ul": [{"li": "Oversee daily operations at multiple parking locations, ensuring that all activities are conducted efficiently and in accordance with Impark policies"}, {"li": "Conduct regular site visits to monitor performance, customer service, and adherence to operational standards"}, {"li": "Provide positive customer service experiences for all Impark customers and clients"}, {"li": "Assist customers with meters; Process refunds, cash transactions and deposits"}, {"li": "Direct customers into parking facilities"}, {"li": "Provide information to customers on long term parking options"}, {"li": "Daily site inspections and equipment checks, ensure that all parking equipment (e.g., ticket machines, barriers, lighting) is functioning properly and coordinate any necessary repairs or maintenance"}, {"li": "Monitor and analyze site performance metrics, including occupancy rates, revenue, and customer feedback, to identify areas for improvement"}, {"li": "Correspondence and communication with all company departments as needed."}, {"li": "Reporting and requesting of equipment servicing/repairs"}, {"li": "Manage site staff; Wear assigned uniform"}, {"li": "Other duties as assigned by manager"}, {"li": "Ability to work independently and in a team environment"}, {"li": "Must be mobile and able to cover multiple sites"}, {"li": "Must be able to work outdoors through inclement conditions "}]}, "h3": "Staff Supervision", "ul": [{"li": "Coordination of staffing for attended site based on regular manpower requirements and site activity."}, {"li": "Staff disciplinary action when required, including issuing of written warnings. Subsequent monitoring and follow up action, and participation in grievance/dismissal proceedings."}, {"li": "Monitoring of personnel to ensure compliance with company uniform and service standards."}, {"li": "Completion of paperwork related to staff hiring, transfer, termination, and hours worked. "}], "h3": "Lot Maintenance/Set-Up", "ul": [{"li": "Regular review of the lot's physical condition including signage, surface, lighting, automated equipment, etc."}, {"li": "Initiation of work orders dealing with any necessary maintenance repairs or improvements ensuring that necessary coding information is provided for accounting purposes and capital expenditure items are approved as needed."}, {"li": "Liaison with contractors, maintenance department, equipment suppliers, and Landlord/Property Manager"}, {"li": "Ensure that all accounting and contract information is distributed to ensure appropriate internal set up of site. "}], "h3": "Skills, Knowledge and Expertise", "ul": [{"li": "Excellent verbal and written communication skills."}, {"li": "Customer service oriented."}, {"li": "Pleasant and energetic personality."}, {"li": "Excellent working knowledge of Microsoft Office and Citrix based applications."}, {"li": "Hands on working knowledge of parking equipment and related software."}, {"li": "Ability to multi-task."}, {"li": "Able to work and thrive in a fast paced environment."}, {"li": "Ability to prioritize tasks in an ever changing environment."}]}

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