Help Desk Specialist
1 month ago
At 24/7 Quality Home & Health Care Services Ltd., we are committed to providing exceptional support to our clients. We are currently seeking a Help Desk Specialist to join our team.
Job SummaryThe Help Desk Specialist will be responsible for providing technical assistance and support to our clients, troubleshooting issues, and resolving problems in a timely and efficient manner.
Key Responsibilities- Provide first-level technical support to clients via phone, email, or chat
- Troubleshoot and resolve technical issues with hardware, software, and network connectivity
- Document and track client issues using our incident management system
- Collaborate with other teams to resolve complex technical issues
- Develop and maintain knowledge base articles and user guides to improve client self-service capabilities
- College diploma or equivalent experience
- 1-2 years of experience in a help desk or technical support role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- A competitive salary range of $45,000 - $55,000 per year
- A comprehensive benefits package, including medical, dental, and vision coverage
- A generous paid time off policy and holidays
- Opportunities for professional growth and development
24/7 Quality Home & Health Care Services Ltd. is a leading provider of home care services. We are dedicated to delivering high-quality care and support to our clients, and we are committed to creating a positive and inclusive work environment for our employees.
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