Help Desk Specialist

1 month ago


Winnipeg, Manitoba, Canada 247 QUALITY HOME & HEALTH CARE SERVICES LTD. Full time

At 24/7 Quality Home & Health Care Services Ltd., we are committed to providing exceptional support to our clients. We are currently seeking a Help Desk Specialist to join our team.

Job Summary

The Help Desk Specialist will be responsible for providing technical assistance and support to our clients, troubleshooting issues, and resolving problems in a timely and efficient manner.

Key Responsibilities
  • Provide first-level technical support to clients via phone, email, or chat
  • Troubleshoot and resolve technical issues with hardware, software, and network connectivity
  • Document and track client issues using our incident management system
  • Collaborate with other teams to resolve complex technical issues
  • Develop and maintain knowledge base articles and user guides to improve client self-service capabilities
Requirements
  • College diploma or equivalent experience
  • 1-2 years of experience in a help desk or technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer
  • A competitive salary range of $45,000 - $55,000 per year
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A generous paid time off policy and holidays
  • Opportunities for professional growth and development
About Us

24/7 Quality Home & Health Care Services Ltd. is a leading provider of home care services. We are dedicated to delivering high-quality care and support to our clients, and we are committed to creating a positive and inclusive work environment for our employees.



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