Service Desk Specialist

4 weeks ago


Winnipeg, Manitoba, Canada Randstad Canada Full time
Job Summary

We are seeking a skilled Service Desk Specialist to join our team in Winnipeg. As a Deskside Support Technician, you will be responsible for resolving end-user IT incidents, problems, requests, and standard changes. Your excellent customer service and communication skills will be essential in providing one-on-one end-user support and problem resolution via telephone, email, remote, and onsite.

Key Responsibilities
• Resolve end-user IT incidents, problems, requests, and standard changes
• Provide one-on-one end-user support and problem resolution via telephone, email, remote, and onsite
• Hardware repair (laptops, desktops, printers, etc.)
• Work with vendors and third parties on behalf of the end user to ensure best customer experience
• Follow standardized escalation procedures to ensure timely resolution of complex problems
• Assist technical resources by troubleshooting software, hardware, and network issues
• Where necessary, assist network technicians in installing network equipment.

Requirements
• Deskside Support
• Network/IT apps support
• Windows / Apple devices
• Ticketing Systems - ServiceNow and/or ConnectWise
• Excellent Customer service and communication skills
• One or more of the following certifications: CompTIA A+, Network +, Server +

About Randstad Canada
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. We are dedicated to creating and maintaining an inclusive and accessible workplace for all our candidates and employees. If you require any accommodations during the interview process, please contact us at accessibility@randstad.ca.

Why Work with Us?
We offer a wide range of benefits, including competitive salaries, comprehensive health and dental benefits, and opportunities for professional growth and development. Join our team and take the first step towards a rewarding career in IT support.
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