Implementation Specialist, Payroll Solutions Expert

4 weeks ago


Etobicoke, Canada Payworks Full time

At Payworks, we pride ourselves on delivering exceptional client service to businesses across Canada. As an Implementation Specialist, you will be the client administrator's first point of contact, providing expert advice and guidance on our workforce management solutions while keeping payroll best practices in mind.

Through needs analysis, you will uncover client requirements using effective probing techniques, active listening, and communication skills, identifying any issues or opportunities that arise from their queries.

You will facilitate the client implementation, from data entry and training to equipment delivery, first go live, and continuing support. With your keen attention to detail, you will gather and use the product input requirements specific to each client, enter data, and administer the database setup, all while maintaining accuracy and integrity of information.

As a key member of our Implementation team, you will communicate effectively with all functional areas of Payworks, pulling together all the resources available to grow the business and meet company objectives.

We are committed to providing opportunities for personal growth and development that encourage our people to excel and make a real difference throughout their career journey. You will have the option to gain your Payroll Compliance Professional (PCP) designation through our close partnership with the National Payroll Institute (NPI).

Key responsibilities include:

  • Managing new client expectations with a high level of service and support in response to their implementation needs
  • Setting up the Payworks workforce management solution and delivering comprehensive training
  • Assessing and meeting the needs of clients to ensure an efficient and effective implementation
  • Providing expert advice and guidance on our workforce management solutions
  • Communicating effectively with all functional areas of Payworks

Requirements include:

  • 3+ years of experience working with the Payworks product
  • Proficiency in the Payroll and Absence Management modules, and exposure to the Time Management and Human Resources modules
  • PCP Certification or related studies, or an equivalent combination of education and experience
  • Previous experience implementing workforce management solutions or similar software
  • Strong technical skills, with proficiency in programs like Microsoft Excel, Word, and Outlook
  • Customer service orientation, with experience conducting needs analysis processes
  • Excellent planning and organizational skills, with the ability to handle multiple demands concurrently

We offer a comprehensive benefits package, including employer-paid benefits, a pension plan, and opportunities for professional development. We also offer a flexible work plan, with the option to work fully out of our Etobicoke office or on a hybrid work model.

Payworks is committed to providing an inclusive, accessible environment, and collaborating with employees, clients, and guests to identify and effectively remove barriers, in a manner that respects the principles of independence, dignity, integration, reasonable accommodation, and equal opportunity.



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