Payroll Implementation Specialist

4 months ago

Etobicoke, Canada ADP Full time

**Payroll Implementation Specialist (Upgrades department)**

**At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.**

**RESPONSIBILITIES**
- Thorough understanding of Upgrade Implementation processes and methodology.
- Managing a portfolio of accounts from project initiation to close.
- Record and manage project deliverables, risks and actions
- Managing project risks and escalations to resolution. Develop, manage and maintain a comprehensive Implementation Project Plan.
- Provide regular Implementation status reports to stakeholders, highlighting critical issues for management and overall status of project.
- Support client through all phases of the Upgrade as required.
- Assists client with training enrollment and follows up on training completion.
- Guides client through planning change management activities and recommends best practices.
- Proficient at providing on-site product overview sessions, if required.
- Provide ongoing payroll consulting support to assigned clients until transition to Client Services.
- Follow through on all aspects of the Upgrade project scope to ensure a clean transition to client services.
- Commitment to a team environment demonstrating a positive approach and co-operation
- Act as a single point of contact for all project related issues and escalations
- Actively manage plans, dependencies, scope, risks, issues and quality, and deliver projects in line with agreed upon overall project commitments
- Managing project scope. Investigating and making recommendations on issues that challenge scope boundaries
- Monitoring and reporting on project traction and progress and, as necessary, coordinating the development, discussion and approval of corrective action and/or contingency plans
- Building and effectively managing multidisciplinary project teams
- Managing stakeholder relations to ensure that project delivery expectations are clearly defined and met. Build and maintain a reference-able customer relationship

**Education**:

- Post-secondary education or related business experience

**Knowledge, Experience, and Skills Required**
- **Minimum 3 years’ experience in payroll, HR or implementation**:

- **Strong customer service skills**:

- **Strong excel skills and Microsoft Office.**:

- **General technical knowledge of operating systems and networking infrastructures including general internet concepts.**

**Preferred**:

- PCP certification completed or in progress
- Project Management knowledge/discipline
- Knowledge of ADP Workforce Now or other ADP product experience
- Bilingual French, English

**Attributes**:

- Effective communication skills: verbal, written, listening, probing, and negotiation skills
- Strong organization, time management and prioritizing skills
- Detail oriented and ability to follow-through
- Strong analytical skills
- Ability to organize, schedule and facilitate effective meetings
- Ability to meet with client contacts of all levels
- Ability to work in varying client environments
- Commitment to work in a team environment demonstrating a positive approach and co-operation
- Ability to multi-task, probe, analyze and problem solve
- Excellent decision making and problem solving skills
- Ability to work effectively with little or no supervision, mínimal direction and frequent interruptions
- Demonstrated initiative and creativity - ability to influence and interpret requests which may not be clearly defined

**Note to Job Seekers**
Please note that any offer of employment will be conditional upon a background check, including a criminal record check

ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

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