Implementation Specialist, Time

1 month ago

Etobicoke, Canada ADP Full time

ADP

ADP is hiring an **Implementation Specialist, Time**.
- Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
- Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

As an **Implementation Specialist, Time**, you’ll be part of ADP’s dynamic Implementation team, and at the forefront of delivering enterprise-level services such as Payroll, HR, Time and Attendance, and Benefits Solutions to Major and National accounts. As an Implementation Specialist (IS), you’ll take charge of all aspects of setting up Time and Labour Management (TLM) and Workforce Now (WFN) accounts by diving into analysis, configuration, validation, issue resolution, process training, initial live run support, and provide seamless turnover to Client Services.

You’ll thrive in implementing new business, managing platform conversions, and reconfiguring existing accounts, such as spin-offs. Your goal is to ensure unparalleled client satisfaction and maintain top-tier productivity while handling complex and feature-rich client requirements of medium to large-sized organizations. Your solid project management skills will shine as you navigate the size and intricacies of these high-impact accounts. Join us and make a significant impact

**WHAT YOU’LL DO**: Responsibilities

**What you can expect on a typical day**:

- ** Ensure Quality Implementation**: Be responsible for the quality implementation and setup of ADP’s WFN implementation methodology.
- **Assess and Configure Needs**: Analyze, configure, and understand the client’s TLM requirements while advising on Canadian legislation and compliance to properly set up the client’s WFN environment.
- **Train, Test, and Validate**: Conduct training, testing, and validation with the client before participating in the first go-live.
- **Manage Client Accounts**: Oversee various accounts from project initiation, supporting the client through all phases of the implementation.
- **Handle Risks and Escalations**: Manage project risks and escalations to resolution.
- **Follow Up and Resolve Issues**: Provide timely follow-up and resolution of open project-related items.
- **Meet Milestones and Deadlines**: Ensure project task milestones and due dates are met.
- **Achieve Customer Satisfaction**: Strive to achieve positive customer satisfaction outcomes.
- **Collaborate for Success**: Work collaboratively with customers and team members to achieve desired project results.

**TO SUCCEED IN THIS ROLE**:

- 2+ years of experience in time and attendance or a related field.
- Effective communication skills in both English and French, verbal and written.
- Proven experience working directly with clients.
- Exceptional client management and strong interpersonal abilities.
- Ability to work independently, resourceful, and a strong team player.
- Proficiency in Excel.

**PREFERRED QUALIFICATIONS**: Preferred Qualifications
- Skilled in organizing, scheduling, and leading effective meetings.
- Adept at multitasking, probing, analyzing, and solving problems.
- Meticulous attention to detail with strong follow-through.
- Excellent organizational, time management, and prioritization skills.

**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN**:

- **Focus on your mental health and well-being**. We take care of one another and offer support for your well-beingbecause healthy associates are happy ones.
- ** Join a company committed to giving back** and generating a lasting, positive impact upon the communities in which we work and live.
- **Knowledge to help you grow**. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
- **Create. Innovate. Problem-solve**. Shape the future of work with people you like.
- **Balance work and personal time**. Flexibility to integrate work more easily into your everyday life.
- **Go Global**. With operations around the world, exciting new networking opportunities abound.
- **Belong** by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

**Jobs.adp.ca**

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and

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