Implementation Specialist

5 months ago

Etobicoke, Canada Greenshield Holdings Full time

**About Greenshield**

Green Shield is the first integrated health services organization in Canada that is both a payer (offering insurance, administering benefits, and paying claims) and a provider (offering medical, mental health, and pharmacy services).

This evolution also deepens our social mission through both financial support and the direct delivery of services to support local communities and underserved populations across Canada.

As a part of Greenshield group of companies, Greenshield Administration provides innovative health benefit solutions for the small-mid size companies in Canada. Recognized as the leading alternative to the traditional insurance companies, in a market where small and mid-sized employers have been largely underserved Greenshield Administration sets itself apart from the competition, by using technology, creative product development and a stellar customer experience to solve problems for employers. Honeybee Benefits is our next generation benefits platform built for today’s modern workforce that empowers employers to compete better for talent.

The Implementation Specialist will be responsible for the implementation and onboarding of sold groups with GreenShield Administration; ensuring an efficient and seamless transition. The Implementation Specialist will be the point of contact for the Advisor/Executive Benefit Consultant, escalations, and coordination before final transition to the Account Management team. Ensures completion and set up including billing, payment and benefit packages delivered before go live date

**Responsibilities and Accountabilities**:

- Project Management(30%):

- Works on projects from the time that the group is sold and ensures that client’s expectations are met during transition with all issues being resolved quickly. With the support of the Implementation Manager, monitors the group in month one for any unexpected administration or claim issues.
- Performs multiple system coding and data quality checks using validation and reports to ensure the set-up completion of group and employee data in administration and claiming platform is accurate
- Escalates rate discrepancies immediately to Implementation Manager and tracks resolution

Implementation(30%):

- Ensures that all items in the implementation schedule are completed on time
- Introduces and abides by the implementation timeline set for the group to ensure all materials are being received on time and the group is complete as defined.
- Completes project deliverables including member welcome packages and Plan Administrator kits as required

Administration(20%):

- Provide expertise relating to plan set up, enrolment and claims payment. Understands the fundamentals of group benefits and carrier requirements to ensure compliancy and to eliminate risk to client, carrier and Benecaid
- Post enrolment, generates and reviews the first bill and coordinates the payment with the billing team

Customer Service(15%):

- Be the primary point of contact, provide excellent service and build relationships with advisors and their clients; provide face to face consultation to advisors and clients on Benecaid’s suite of products
- Ensure the timely and successful delivery of solutions based on client needs and objectives
- Liaise between clients and internal teams and is responsible for keeping the clients satisfied
- Conducts plan administrator training with the client and coordinates any transition to service team
- Ad Hoc, Miscellaneous, and other duties as assigned(5%)

**Skills and Qualifications**:

- 1-3 years of Group Insurance or Benefits Administration experience
- Knowledge of the Canadian group insurance industry
- Proficient in Microsoft Office
- Strong written, verbal and presentation skills
- Ability to communicate information clearly to a broad audience and understand users’ questions and effectively disseminate technical information is essential
- Self-motivated with an ability to effectively multi-task and be comfortable with tight deadlines; results oriented
- Fast learner and quick thinker
- University Degree, or Diploma required or equivalent professional experience in Group Insurance Administration, or Customer Service preferred

**Why us?**

We offer a robust employee benefits offering including:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

**Schedule**:
Monday to Friday

**Ability to commute/relocate**:
Toronto, ON M9C 5L5: reliably commute or plan to relocate before starting work (required)

**Work Location**: Hybrid

**Culture Matters**:
We believe the best workplace cultures are where every voice is valued and every person feels comfortable bringing their authentic selves to work. Diversity and inclusion are ingrained in our DNA.

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