Healthcare Scheduling Specialist

4 weeks ago


Toronto, Ontario, Canada VHA Home HealthCare Full time

VHA Home HealthCare is a leading provider of home care services in Ontario, with a team of over 3,000 dedicated professionals. Our mission is to provide high-quality, client-centered care to those who need it most in their homes, schools, retirement homes, and other community settings.

The Scheduling Coordinator plays a critical role in ensuring that healthcare services are scheduled in a timely manner. This involves communicating with clients, families, funders, and healthcare teams, including Personal Support Workers, Nurses, and Rehab Service Providers.

Key Responsibilities:

  • Accept new client offers
  • Schedule, service changes, and updates using a scheduling software
  • Maintenance of service plans
  • Regular communications with clients, caregivers, and funders

Requirements:

  • Post-secondary school education in healthcare education (preferred)
  • Minimum of three years related work experience in a healthcare organization or agency (preferably in the community) or in an administrative position that required extensive scheduling
  • Excellent telephone skills and ability to interact professionally with callers
  • Strong organizational skills with attention to detail and ability to prioritize, multitask, and change priorities and direction easily
  • Excellent communication and interpersonal skills
  • Ability to support client needs consistent with our client and family-centered approach and provide a positive experience with each contact
  • Knowledge of the GTA and TTC routes or relevant contracted areas
  • Strong computer and data entry skills
  • Speed and accuracy in computer inputting (50 wpm)

What makes VHA's compensation unique?

  • Benefits and pension plan for permanent eligible employees
  • Compensation for education and professional development
  • VHA is a leading learning organization, providing comprehensive orientation and training at the start and throughout your career
  • Mentorship and peer support
  • Career development opportunities
  • Employee and family assistance program
  • Wellness resources
  • Perks & discounts
  • Staff & service provider events

Accommodation and VHA's commitment to DEI:

VHA Home HealthCare is committed to upholding our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and believe that a diverse workforce is key to our ongoing and future success. We aim to review all applicants with fair and unbiased recruitment practices, where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups.



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