Care Team Scheduling Coordinator Specialist

1 week ago


Toronto, Ontario, Canada VHA Home HealthCare Full time

VHA Home HealthCare is a leading provider of home care services in Ontario, employing over 3,000 professionals who share a passion for delivering high-quality care to clients in their homes and community settings.

The estimated hourly wage for this position ranges from $22.98 to $27.17 per hour, based on the OPSEU/VHA Pay Scale Level 4B.

Job Description

The Scheduling Coordinator plays a vital role in ensuring timely scheduling of healthcare services, communicating effectively with clients, families, funders, and healthcare teams, including Personal Support Workers, Nurses, and Rehab Service Providers.

Shifts Schedule:

  • 8:30am – 9:30pm: Monday - Friday
  • 6:30am – 9:30pm: Weekends/Holiday

Key Areas of Accountability:

  • Acceptance of new client offers
  • Scheduling, service changes, and updates using a scheduling software
  • Maintenance of service plans
  • Regular communications with clients, caregivers, and funders

Required Qualifications:

  • Post-Secondary School Education: A certificate/diploma in healthcare education is preferred
  • Minimum of three years related work experience in a healthcare organization/agency (preferably in the community) or in an administrative position that required extensive scheduling
  • Excellent telephone skills—the ability to interact professionally with callers
  • Strong organizational skills with attention to detail and the ability to prioritize multitask and change priorities and direction easily
  • Excellent communication and interpersonal skills
  • Must be able to support client needs that are consistent with our client and family-centered approach and provide the client and family with a positive experience with each contact
  • Knowledge of the GTA and TTC routes or relevant contracted areas
  • Strong computer and data entry skills
  • Speed and accuracy in computer inputting (50 wpm)
Benefits

VHA offers a comprehensive benefits package, including a pension plan, compensation for education and professional development, mentorship, peer support, career development opportunities, employee and family assistance program, wellness resources, perks & discounts, and staff & service provider events.

As a leading learning organization, VHA provides comprehensive orientation and training at the start and throughout your career, ensuring you have the skills and knowledge needed to excel in your role.



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