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Hotel Front Desk Coordinator

2 months ago

Fredericton, New Brunswick, Canada RAMADA HOTEL Full time

Job Summary

We are seeking a highly organized and detail-oriented Hotel Front Desk Coordinator to join our team at Ramada Hotel. This is a dynamic role that requires exceptional communication skills, multitasking abilities, and a passion for delivering excellent customer service.

About the Role

The successful candidate will be responsible for managing front desk operations, handling guest arrivals and departures, processing room reservations, and providing hotel information. They will also be expected to handle customer inquiries, respond to guest requests, and maintain accurate records of hotel transactions.

Key Responsibilities

  • Front Desk Duties:
    • Register arriving guests and assign rooms with precision and attention to detail
    • Process group arrivals and departures with minimal disruption to the hotel's operations
    • Take, cancel, and change room reservations according to hotel policies and procedures
    • Provide detailed information on hotel facilities and services to guests
    • Assist guests with special needs and provide personalized support
    • Process guests' departures, calculate charges, and receive payments with accuracy and efficiency
    • Balance cash and complete balance sheets, cash reports, and related forms with high standards of integrity
    • Maintain an inventory of vacancies, reservations, and room assignments with up-to-date information
    • Perform clerical duties such as faxing, filing, and photocopying with precision and speed
    • Answer telephone calls and relay messages in a professional manner
    • Contact customers to deliver requested wake-up calls with punctuality and courtesy
    • Provide top-notch customer service to all guests
  • Computer Skills:
    • Utilize multi-line switchboard with ease and efficiency
    • Use word processing software to create reports and documents
    • Demonstrate basic internet knowledge to navigate hotel systems and resources
  • Work Environment:
    • Thrive in a fast-paced environment where no two days are ever the same
    • Stand for extended periods while performing front desk duties
    • Work under pressure to meet deadlines and exceed guest expectations