Director of Service Experience and Business Development

21 hours ago

Sherbrooke, Quebec, Canada BRP Full time
Company Overview

BRP is a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt, and even in the air. With manufacturing facilities in Canada, the United States, Mexico, Finland, Australia, and Austria, our company is rooted in a spirit of ingenuity and intense customer focus.

Salary

The estimated annual salary for this position ranges from $150,000 to $200,000 depending on experience and qualifications.

About the Job

This role offers an exciting opportunity to drive service excellence and strategy at BRP. As a Director of Service Experience and Business Development, you will report to the Director of Service and be tasked with helping our dealer network efficiently service powersports and marine vehicles. You will play a key role in contributing to the organization's growth by developing a leading service experience that differentiates BRP from the competition.

Key Responsibilities
  • Secure service readiness in all product launches for Powersports and Marine vehicles by following key deliverables with the development process.
  • Develop a leading service experience to differentiate BRP from the competition, including EV products and initiatives.
  • Maintain and improve BRP vehicle diagnostic tools with a strong service-oriented mindset.
  • Build and lead connectivity initiatives from the Service to increase service retention and secure client experience worldwide.
  • Build and lead a team that manages various development initiatives, inspiring, developing, and motivating staff to achieve their fullest potential while preparing for potential career advancement opportunities.
Requirements
  • Bachelor's degree in business administration or engineering.
  • 10+ years working in a service or aftersales function for a global manufacturing firm, 5+ years in a leadership capacity.
  • Experience with CRM applications (Salesforce), PLM applications (PTC, Catia), proficient in Microsoft Excel.
  • Demonstrated track record of initiating and successfully implementing projects or ideas.
  • Strong interpersonal skills with the ability to work with a variety of individuals and departments.
Benefits

At BRP, we offer a comprehensive benefits package that includes:

  • Annual bonus: We work hard, and we know it. This yearly thank you is our way to fuel your dreams.
  • Generous paid time away: Winding down is as important as creating the future of recreational products.
  • Pension plan: We want to make sure you'll enjoy retirement; we've got you covered.
  • Collective saving opportunities: Being part of BRP allows you to tap into the strength of our saving programs.
  • Industry-leading healthcare: Fully paid by BRP, this program is here for you, whatever happens, so you can focus on what matters.
Ongoing Opportunities

We're committed to fostering a culture that invites, connects, and propels the ambitions of people from diverse backgrounds, profiles, beliefs, and experiences. Our inclusive workplace empowers every employee to grow, find meaning, and thrive. If you have other qualifications or unique qualities that would be a great addition to our team, please share them with us.

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