Client Relationship Manager

5 days ago

Toronto, Ontario, Canada BGIS Full time

About BGIS

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients' businesses.

Our Services

We manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Our services include:

Portfolio Management

  • Client relationship management and retention
  • Service delivery and financial management
  • Business intelligence and insights
  • Profitability, governance and risk management
  • Strategic value and growth

Key Responsibilities

The Portfolio Director will be responsible for:

  • Managing assigned real estate portfolios on a client account
  • Understanding client strategy and managing client operating budget and BGIS profit and loss
  • Account management and growth
  • Service delivery for their portfolio of properties and customers

Client Relationship and Retention

  • Accountable for client relationship and for achieving client satisfaction objectives for their portfolio primarily and to the overall account
  • Develops and maintains effective relationships with their portfolio clients and portfolio occupants
  • Acts as the central point of escalation for issues pertaining to their portfolios

Service Delivery and Financial Management

  • Overall ownership for ensuring all client service obligations are met and delivered and that all operational metrics are achieved
  • Accountable for ensuring work aligns with all requirements including but not limited to environmental, health and safety, and building standard requirements

Business Intelligence and Insights

  • Leverages account Business Intelligence tools and dashboard to identify meaningful operational insights for their portfolio

Profitability, Governance and Risk Management

  • Accountable in collaboration with the Portfolio Director for achieving profitability targets through effective planning, leadership, operational, financial and risk management
  • Collaborates with account service delivery leaders and corporate support groups in the continuous identification and implementation of best practices

Strategic Value and Growth

  • Works with Portfolio Director in leading and developing the Strategic Portfolio Plan (SPP), for driving strategic initiatives, innovation and opportunities for improvement, value and services expansion
  • Continuously engages their portfolio clients in discussions to understand and anticipate needs

Requirements

  • University degree in business administration
  • More than 10 years of business portfolio management and account management work experience
  • A highly experienced, articulate and professional Business Leader with a proven track record in the following:
    • People Leadership and influencing without formal authority
    • A high degree of comfort and resiliency with challenging situations
    • Strong understanding of how-to using data and analytics
    • Strong and polished presentation skills
    • Collaboration with client, enterprise concerned parties to drive integration, relationship and connection
    • Exceptional Client and Political savvy
    • Business / Financial acumen of a large business with various functional areas

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