Director of Stakeholder Partnerships

1 week ago

Old Toronto, Canada Klick Full time

At Klick, we're committed to fostering a culture where everyone can thrive and grow in their careers. Our diverse backgrounds, perspectives, and skills are the foundation for our best work.

We're seeking an experienced Director of Stakeholder Partnerships to join our Strategic Stakeholder Engagement team. As a key member of our team, you will be responsible for managing stakeholder engagement strategies for our clients and working closely with them to develop mutually beneficial partnerships.

This role serves as the strategic driver between clients and internal teams to execute stakeholder strategies and initiatives. You will help conceive and implement stakeholder strategies that contribute to achieving client business objectives. Your attention to detail and flawless execution will ensure the overall success and growth of the account.

The successful candidate will have a proven track record of conceiving, developing, and delivering successful stakeholder engagement initiatives. They will possess a passion for healthcare, the stakeholder ecosystem, and innovative solutions in stakeholder engagement. The ability to drive cross-collaboration and generate opportunities across various internal Klick stakeholders and teams is essential.

This leadership role offers room to expand your professional skill set and scope of responsibility. To succeed at Klick, you'll need to love a fast-paced environment, approach challenges with optimism, believe that big things are possible, demonstrate kindness, and recognize the abilities within others while developing skills and supporting their growth.

Key Responsibilities:
  • Act as the primary SME and point of contact for clients, ensuring their needs and expectations are met
  • Serve as the SSE champion across all levels of the organization to generate excitement and advocacy for the craft, including ongoing networking and cross-collaboration with CST leadership
  • Develop strategic, well-informed, and insightful external stakeholder engagement plans
  • Support the client's stakeholder engagement strategy by continually assessing collaborations with key external stakeholders and driving cohesive and transparent interactions and collaboration outcomes
  • Ensure positive client experience and provide thought leadership to continually advance the client's stakeholder strategy with a future-forward mindset
  • Oversee and provide guidance on project briefs, including necessary SME and associated staffing ratio
  • Ensure that all projects are delivered to the highest quality, leveraging a key understanding of the client's internal ecosystem
  • Drive the continuous growth and evolution of the agency's Strategic Stakeholder Engagement craft, processes, products, and tools to drive greater efficiency, quality, and consistency across the organization
  • Strategically collaborate with cross-functional teams, including scientific innovation/medical communications, medical strategy, client services, project management, and advocacy to ensure optimization for growth and cross-selling opportunities
  • Lead new business pitches as the SME for SSE
  • Build, develop, and identify opportunities for SSE direct reports
  • Provide strategic recommendations that support client's mid and long-term business objectives
  • Ensure mentoring of direct reports; imparting knowledge and experience in creating and sustaining effective stakeholder partnerships
  • Serve as financial steward to client budgets
  • Ensure all communications reflect Klick Health standards and serve as team lead in developing a positive client experience
  • Set short-term and longer-term planning objectives and results, anticipating and mitigating potential risks and opportunities
Knowledge and Expertise:
  • Experience in working in a communications agency or health communications function preferred
  • Knowledge and experience of working across multiple disease states desirable
  • Knowledge and experience of brand-related communications and strategy
  • Experience in stakeholder management or client service required
  • Knowledge and experience creating and sustaining effective stakeholder/industry partnerships in healthcare
  • Excellence in writing, developing, and implementing strategic stakeholder engagement plans or other strategic business plans preferred
  • Ability to activate professional network and evaluate new business opportunities in collaboration with SSE growth partner
  • Excellence in organizational and time management skills
  • Extensive business acumen in healthcare, pharmaceutical industry, competitors, key drivers in the macro-environment
  • Exceptional client service mindset, in both delivery and solutions
  • Exceptional interpersonal and collaboration skills; demonstrates ability to build and maintain strong relationships with internal and external stakeholders
Estimated Salary: $120,000 - $180,000 per year

We offer a competitive salary range based on your location and experience. At Klick, we value talent and reward it with a salary that reflects your worth to our organization.

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