Technical Analyst

2 days ago

Old Toronto, Ontario, Canada ProViso Staffing Full time
About the Role:

We are seeking a highly skilled Technical Analyst to join our team at ProViso Staffing. As a Technical Analyst, you will play a critical role in providing technical expertise and guidance in the field of Microsoft Entra ID (Azure Active Directory). Your primary responsibility will be to advise on best practices, troubleshoot complex issues, and help design and implement solutions that meet the needs of our organization.

Key Responsibilities:

Manage updates, patches, and configurations to align with our bank's standards and best practices. Assist the Global Imaging Senior Engineer with the development and execution of future MS solutions under the Intune umbrella, such as autopilot, policy management, etc. Work closely with other IT services teams and global stakeholders to ensure that the Win OS infrastructure supports our business operations effectively and evolves in line with industry technological changes.

Requirements:

10+ years of industry experience as a Technical Analyst. Hands-on experience with supporting Windows 10 and MS Intune product line. Advanced understanding of Windows 10 and 11 operating system architecture. 3-5 years of experience in providing Level 3 support for imaging solutions. 3-5 years in building, testing, and maintaining the Windows 10 global workstation image using standard SCCM OSD TS solutioning or Intune feature update.

Preferred Skills:

Understanding of scripting and application packaging. Understanding of Active Directory environments with multi-forests. Understanding of network topology, including LAN/WAN protocols and services such as TCP/IP, DNS, and DHCP. Understanding of working with physical and virtual workstations. Understanding or general knowledge of standard Change Management processes. Driver management skills. Bilingual in Spanish is an asset.

Soft Skills:

Excellent communication skills, problem-solving, and organizational skills. Should be a team player.

Education & Certificates:

Bachelor's degree in computer science, Computer Engineering, MIS, Information Technology, or similar degree; equivalent combination of education and experience may substitute for degree. Certifications such as Microsoft Certified: Identity and Access Administrator Associate is an asset.

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