Bilingual Client Support Specialist

4 weeks ago


Toronto, Ontario, Canada Foresters Financial Full time

Job Summary

Foresters Financial is seeking a highly skilled Bilingual Client Support Representative to join our team. As a key member of our client support team, you will be responsible for providing exceptional support to our clients in both English and French.

Key Responsibilities

  • Update the epolicy portal and system to ensure accurate and up-to-date information.
  • Send Lapse Notices and email confirmations to brokers and/or MGA's as part of our Lapse Automation Process.
  • Assign cancellations to Customer Service Representatives and assist with filing duties and indexing documents.
  • Mail letters and cheques to clients as required.
  • Update system notes and assist with some transactions.

Requirements

  • Proficient in English (written and verbal) and French (written and verbal) an asset.
  • Post-secondary education and administrative experience preferred.
  • Excellent communication skills and strong attention to detail and accuracy.
  • Ability to work independently and as part of a team.

#LI-Hybrid



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