Bilingual Client Support Representative

4 weeks ago


Toronto, Ontario, Canada Foresters Financial Full time

Job Summary

We are seeking a highly skilled and detail-oriented Bilingual Client Support Representative to join our team at Foresters Financial. As a key member of our client services team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities

  • Update our epolicy portal and system to ensure accurate and up-to-date information.
  • Send notifications and confirmations to brokers and/or MGA's as part of our lapse automation process.
  • Assign cancellations to our customer service representatives and ensure timely resolution.
  • Assist with filing duties, indexing documents, and maintaining accurate records.
  • Provide exceptional communication and support to our clients, ensuring their needs are met and exceeded.

Requirements

  • Proficient in English (written and verbal) and French (written and verbal) an asset.
  • Post-secondary education and administrative experience preferred.
  • Excellent communication skills, strong attention to detail, and ability to work independently and as part of a team.

#LI-Hybrid



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