Bilingual Client Support Representative
4 weeks ago
Job Summary
We are seeking a highly skilled and detail-oriented Bilingual Client Support Representative to join our team at Foresters Financial. As a key member of our client services team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities
- Update our epolicy portal and system to ensure accurate and up-to-date information.
- Send notifications and confirmations to brokers and/or MGA's as part of our lapse automation process.
- Assign cancellations to our customer service representatives and ensure timely resolution.
- Assist with filing duties, indexing documents, and maintaining accurate records.
- Provide exceptional communication and support to our clients, ensuring their needs are met and exceeded.
Requirements
- Proficient in English (written and verbal) and French (written and verbal) an asset.
- Post-secondary education and administrative experience preferred.
- Excellent communication skills, strong attention to detail, and ability to work independently and as part of a team.
#LI-Hybrid
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