Bilingual Client Services Representative
1 month ago
Job Summary
We are seeking a highly skilled Bilingual Client Services Specialist to join our team at Questrade Financial Group. As a key member of our client support team, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner.
Key Responsibilities
- Manage multiple inbound and outbound client support channels, including phone, email, and live chat
- Provide technical support to clients on Questrade's trading software platforms
- Present value-added solutions to clients, including products, tools, and resources
- Resolve client problems in a professional manner, escalating issues as required
- Stay up-to-date on Questrade's products, services, programs, policies, and procedures
Requirements
- Post-secondary degree or diploma in a related field
- Impeccable written and spoken English and Mandarin, with highly polished communication skills
- Flexibility to work rotating 8-hour shifts, including evenings and weekends
What We Offer
- Competitive compensation and benefits packages
- Hybrid and flexible work arrangements
- Career growth and development opportunities
- Opportunities to contribute to community causes
How to Apply
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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