Bilingual Sales Onboarding Specialist

4 weeks ago


Toronto, Ontario, Canada Questrade Financial Group Full time

Questrade Financial Group is committed to helping our customers achieve financial success and security. We are seeking a Bilingual Sales Onboarding Specialist to join our team.

This role is an important sales position across the Questrade enterprise. As a primary point of contact during the initial onboarding journey for customers, the objective of a Bilingual Sales Onboarding Specialist is to create and foster a positive sales relationship with Questrade clients.

Responsibilities:

  • Helping Canadians become financially successful and secure
  • Interacting and building relationships with customers through primary and secondary channels
  • Handling a high volume of inbound sales interactions per day
  • Working in a hybrid role environment and supporting multiple inbound channels
  • Consistently providing an exemplary customer experience
  • Educating customers on Questrade's trading platforms, products and services
  • Ensuring a smooth onboarding journey from start to finish

Requirements:

  • 1+ years' of experience in sales in a customer-centric environment
  • Fully Bilingual in English and French, both verbal and written
  • Effective communicator and a quick learner
  • Available to work rotating 8-hour shifts, including evenings


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