Assistant Food and Beverage Operations Manager

4 weeks ago

Whistler, British Columbia, Canada Marriott International Full time

Job Summary

As a key member of our team, the Assistant Food and Beverage Operations Manager plays a vital role in ensuring the smooth operation of our food and beverage services. This position is responsible for assisting in the execution of all operations in the Front Office and Food and Beverage/Culinary or Engineering/Maintenance and Housekeeping departments, while also managing staff to achieve exceptional guest satisfaction and maximize financial performance.

Candidate Profile

Education and Experience

• High school diploma or GED; 3 years of experience in guest services, front desk, housekeeping, or a related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 1 year of experience in guest services, front desk, housekeeping, or a related professional area.

Core Work Activities

Providing for and Managing the Guest Experience

• Provides excellent customer service by being readily available and approachable for all guests.

• Extends professionalism and courtesy to guests at all times.

• Assists employees in understanding guests' ever-changing needs and expectations, and exceeds them.

• Ensures that all employees, team leaders (if applicable), and manager(s) understand the brand service culture.

• Responds timely to customer service department requests.

Supporting Safety Standards and Work Procedures

• Implements property emergency plans.

• Provides a safe working environment in compliance with OSHA/MSDS.

• Implements and sustains property accident prevention programs.

• Ensures a viable key control program is in place.

• Follows property-specific second effort and recovery plans.

Supporting Property Operations and Department Budgets

• Reviews financial statements, sales, and activity reports, and other performance data to measure productivity, goal achievement, and to determine areas in need of cost reduction and program improvement.

• Assists/teaches the team scheduling (using Scheduling Tool) against guest and hours/occupied room goals.

• Ensures barriers to achieving goals are being discussed and resolved by the team.

• Extends professionalism and courtesy to employees at all times.

• Ensures that the team has the capabilities to meet expectations.

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

• Leads by example and demonstrates self-confidence, energy, and enthusiasm.

• Publishes all guest satisfaction results in a timely fashion, including all guest satisfaction forms, comment cards, and guest letters.

• Ensures training plans are in place and being executed.

• Ensures all team members meet or exceed all hospitality requirements.

• Ensures Continuous Improvement Meetings (CIMS) are taking place weekly in each department.

• Provides support for operations functions as appropriate.

The salary range for this position is $52,000 to $67,000 annually.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Notification to Applicants: Delta Hotels Whistler Village Suites takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application, or an interview, please call 905-366-5227 or email

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