Front Desk Night Representative

2 weeks ago


High River, Canada Heritage Inn Hotel Full time

The Heritage Inn Hotel & Convention Centre in High River, Alberta is seeking a reliable and detail-oriented Front Desk Night Representative to join their team.

Job Summary:

We are looking for an individual who can work effectively in a fast-paced environment, ensuring seamless guest experiences from check-in to check-out. As a Front Desk Night Representative, you will be responsible for answering and directing calls, processing room reservations, and greeting, registering, and assigning rooms to arriving guests.

About the Job:

As a key member of our front desk team, you will be responsible for presenting statements of charges to departing guests and receiving payments. You will also perform daily reporting using computerized and manual systems, reconcile online reservations daily, and ensure work areas are stocked and equipment is kept functional.

Requirements:

To succeed in this role, you must be a hardworking, positive, and proactive individual who is able to work cooperatively with others. You should be available for night and weekend shifts and maintain a professional appearance, adhering to uniform and dress code standards.

Skill Requirements:

This position requires excellent written and oral communication skills, exceptional organizational skills, and professional telephone etiquette. You must be able to handle and solve customer-related concerns and report them to a supervisor as necessary.

Earnings:

The estimated salary range for this position is $45,000 - $55,000 per year, depending on experience. This competitive compensation package reflects the hotel's commitment to providing fair pay for its employees while considering the local market conditions and cost of living in High River, Alberta.



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