Hotel Front Desk Associate

1 week ago

High Level, Canada FLAMINGO INN Full time

At FLAMINGO INN, we are seeking a skilled Hotel Front Desk Associate to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional customer service to our guests.

Key Responsibilities:
  1. Register arriving guests and assign rooms efficiently.
  2. Process group arrivals and departures, ensuring a smooth and stress-free experience for our guests.
  3. Take, cancel, and change room reservations as needed.
  4. Provide information on hotel facilities and services, including dining options, amenities, and local attractions.
  5. Assist guests with special needs and ensure their stay is comfortable and enjoyable.
  6. Process guests' departures, calculate charges, and receive payments in a timely and accurate manner.
  7. Balance cash and complete balance sheets, cash reports, and related forms with attention to detail.
  8. Maintain an inventory of vacancies, reservations, and room assignments to ensure optimal hotel operations.
  9. Follow emergency and safety procedures to ensure the well-being of our guests and staff.
  10. Answer telephone calls and relay messages to staff members as needed.

As a Front Desk Hospitality Professional, you will have the opportunity to work in a fast-paced environment and develop your skills in customer service, communication, and problem-solving. If you are a team player with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

Requirements:
  1. Attention to detail and ability to multitask.
  2. Excellent communication and interpersonal skills.
  3. Ability to work in a team environment and provide excellent customer service.
  4. Basic math skills and accuracy when handling cash and processing transactions.
  5. Ability to stand for extended periods and work in a fast-paced environment.

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