Sales Account Manager

3 weeks ago

Kelowna, British Columbia, Canada Dawson Group Full time

Dawson Group is seeking a skilled Sales Account Manager to provide exceptional customer service and drive sales growth in the commercial truck industry.

Key Responsibilities:

  • Provide first-class customer service to customers, dealerships, and other stakeholders.
  • Maintain up-to-date knowledge of commercial truck business terminology, products, and technologies.
  • Actively prospect and generate potential customers to establish, build, and maintain a profitable business.
  • Match customers with appropriate vehicles by asking questions, utilizing sales techniques, and active listening.
  • Prepare complete sales orders and process paperwork according to dealership policies.
  • Determine the value of trucks presented for purchase, trade-in, and repossession by analyzing blue book guides, market conditions, current auction results, and current inventory movement.
  • Follow up with customers post-delivery to ensure that all customer expectations are met.
  • Deliver vehicles to customers and ensure the customer understands the vehicle's operating features, warranty, and paperwork by using walk-around presentation techniques.
  • Integrate customers with the dealership's service department by introducing them to key personnel and emphasizing the quality and efficiency of the service, repairs, and maintenance the department provides.
  • Assist with the used vehicle inspection process.
  • Periodically review operating procedures to determine opportunities for improvement in planning and time utilization.

Requirements:

  • Exceptional interpersonal and customer service skills, sales or industry experience, formal sales training an asset.
  • Excellent sales skills, preferably with experience in medium and heavy-duty truck sales.
  • Comfortable making sales calls (by phone, face-to-face, and webinar).
  • Experience completing accurate estimates and quotes.
  • Valid Driver's license (Class 3 preferred with air, or willing to get).
  • Must be able to lift up to 50lbs.
  • Must be able to climb in and out of commercial transport vehicles.
  • Interest in new technology, especially electric vehicles.

About Dawson Group:

People First, Integrity, Respect, and Excellence are the core values of Dawson Group. We are committed to providing an environment that supports the growth and effectiveness of our employees and the organization. We offer an excellent compensation package, pension, and medical benefits, as well as learning and long-term advancement opportunities.

Apply now to start the conversation

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