Sales Account Manager

4 weeks ago

Kelowna, British Columbia, Canada Dawson Group Full time

Dawson International Truck Centres is seeking a Sales Account Manager to provide exceptional customer service through a creative and innovative approach. This role involves meeting sales, profit, and customer satisfaction benchmarks.

In this position, you will be a valued member of Dawson International Truck Centres, working in a permanent, full-time capacity as a Sales Account Manager, reporting to the Manager of Sales and Marketing. Your responsibilities will include assessing trucks for purchase, repossession, and trade-in opportunities, and recommending purchase price and terms to the Regional New Sales Manager based on your assessment.

Key Responsibilities:

  • Provide exceptional customer service to any customer who enters the dealership, showroom, or sales lot.
  • Maintain up-to-date knowledge of commercial truck business terminology and changes in product, technology, incoming inventory, features, accessories, etc.
  • Actively prospect and generate potential customers to establish, build, and maintain a profitable business.
  • Match customers with appropriate vehicles by asking questions, utilizing sales techniques, and active listening.
  • Prepare complete sales orders and process paperwork according to dealership policies.
  • Determine the value of trucks presented for purchase, trade-in, and repossession by analyzing blue book guides, market conditions, current auction results, and current inventory movement.
  • Follow up with customers post-delivery to ensure that all customer expectations are met.
  • Deliver vehicles to customers and ensure the customer understands the vehicle's operating features, warranty, and paperwork by using walk-around presentation techniques.
  • Integrate customers with the dealership's service department by introducing them to key personnel and emphasizing the quality and efficiency of the service, repairs, and maintenance the department provides.
  • Assist with the used vehicle inspection process.
  • Periodically review operating procedures to determine opportunities for improvement in planning and time utilization.

Requirements:

  • Exceptional interpersonal and customer service skills, sales or industry experience, formal sales training an asset.
  • Excellent sales skills, preferably with experience in medium and heavy-duty truck sales.
  • Comfortable making sales calls (by phone, face-to-face, and webinar).
  • Experience completing accurate estimates and quotes.
  • Valid Driver's license (Class 3 preferred with air, or willing to get).
  • Must be able to lift up to 50lbs.
  • Must be able to climb in and out of commercial transport vehicles.
  • Interest in new technology, especially electric vehicles.

Benefits:

Dawson Group is a well-established family-owned company that values its employees and the organization. We offer an excellent compensation package, pension, and medical benefits, as well as learning and long-term advancement opportunities.

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