Sales Account Manager

2 weeks ago

Kelowna, British Columbia, Canada Dawson Group Full time
Job Title: Sales Account Manager

About the Role:

Dawson International Truck Centres is seeking a highly skilled Sales Account Manager to join our team. As a Sales Account Manager, you will be responsible for providing exceptional customer service, assessing trucks for purchase, repossession, and trade-in opportunities, and recommending purchase price and terms to the Regional New Sales Manager.

Key Responsibilities:

  • Provide first-class customer service to customers, dealerships, and other stakeholders.
  • Assess trucks for purchase, repossession, and trade-in opportunities, and recommend purchase price and terms.
  • Match customers with appropriate vehicles by asking questions, utilizing sales techniques, and active listening.
  • Prepare complete sales orders and process paperwork according to dealership policies.
  • Determine the value of trucks presented for purchase, trade-in, and repossession by analyzing blue book guides, market conditions, current auction results, and current inventory movement.
  • Follow up with customers post-delivery to ensure that all customer expectations are met.
  • Deliver vehicles to customers and ensure the customer understands the vehicle's operating features, warranty, and paperwork by using walk-around presentation techniques.
  • Integrate customers with the dealership's service department by introducing them to key personnel and emphasizing the quality and efficiency of the service, repairs, and maintenance the department provides.
  • Assist with the used vehicle inspection process.
  • Periodically review operating procedures to determine opportunities for improvement in planning and time utilization.

Requirements:

  • Exceptional interpersonal and customer service skills, sales or industry experience, formal sales training an asset.
  • Excellent sales skills, preferably with experience in medium and heavy-duty truck sales.
  • Comfortable making sales calls (by phone, face-to-face, and webinar).
  • Experience completing accurate estimates and quotes.
  • Valid Driver's license (Class 3 preferred with air, or willing to get).
  • Must be able to lift up to 50lbs.
  • Must be able to climb in and out of commercial transport vehicles.
  • Interest in new technology, especially electric vehicles.

About Dawson Group:

Dawson Group is a well-established family-owned company that values its employees and the community. We offer an excellent compensation package, pension, and medical benefits, as well as learning and long-term advancement opportunities. Our core values include People First, Integrity, Respect, and Excellence.

How to Apply:

Apply now to start the conversation. We thank all applicants for their interest; however, only shortlisted candidates will be contacted for an interview.

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