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Technical Support Specialist

2 months ago

Langley, Canada NZ CONSULTING CANADA INC Full time
Job Title: User Support Technician

We are seeking a highly skilled User Support Technician to join our team at NZ Consulting Canada Inc.

Job Summary

The User Support Technician will provide technical assistance to users experiencing difficulties with computer systems, software, and other technology-related issues.

Key Responsibilities
  • Respond to user inquiries and provide timely and effective solutions to technical issues.
  • Consult user guides, technical manuals, and other documents to research and implement solutions.
  • Provide training and guidance to users to enhance their technical skills and knowledge.
  • Collect and maintain a problems and solutions log for use by other technical support analysts.
  • Provide business systems, network, and Internet support to users.
Requirements
  • 1 year to less than 2 years of experience in a technical support role.
  • Permanent employment with 40 hours per week.
  • Language of work: English.
Work Environment

The User Support Technician will work in a fast-paced environment with tight deadlines and repetitive tasks. The ideal candidate will have excellent time management and organizational skills, as well as the ability to multitask and work under pressure.

Personal Qualities
  • Accurate and efficient in their work.
  • Client-focused and able to provide excellent customer service.
  • Strong interpersonal skills and ability to work effectively with others.
  • Initiative and ability to take ownership of tasks and projects.
  • Organized and able to prioritize tasks effectively.
  • Ability to multitask and manage multiple projects simultaneously.
  • Honest and transparent in their work.