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Regional Manager
2 months ago
About the Role:
As a Regional Manager at BGIS, you will play a key role in delivering exceptional service to our clients. You will be responsible for managing a team of professionals to ensure that our clients' facilities are maintained to the highest standards.
Key Responsibilities:
- Conduct regular site visits to inspect facilities and ensure that specifications are met.
- Respond promptly to client concerns and requests, providing solutions that meet their needs.
- Coordinate with clients, management, contractors, and employees to complete reports, inspections, and client requests.
- Plan, organize, and manage day-to-day operations, ensuring that all tasks are completed efficiently and effectively.
- Manage and track inventory and equipment, ensuring that all necessary resources are available when needed.
- Coordinate and execute event requests made by facility managers, ensuring that all logistical details are taken care of.
- Source, train, and orient new employees, ensuring that they are equipped to perform their roles effectively.
- Lead by example, demonstrating the values of BGIS and promoting a positive work culture.
- Ensure that all service providers are compliant with company quality, security, and safety mandates, and that all workers are cleared through all security protocols.
- Review daily site evaluations and audits to ensure that safety, security, and service standards are being met.
- Create action plans and follow up on deficiencies as outlined in quality inspections to resolve all facility issues efficiently.
- Prepare and maintain service schedules according to client needs, ensuring that all services are delivered on time and to the required standard.
- Monitor and manage staff absence and turnover, ensuring that flexible cover arrangements are in place within short notice.
- Coordinate activities with other departments, ensuring that all tasks are completed efficiently and effectively.
- Communicate with operations managers from various facilities, ensuring that all information is shared and that all tasks are completed on time.
- Monitor employee performance and apply progressive discipline as needed, ensuring that all employees are performing to the required standard.
- Operate within the labor cost budget on a site-by-site basis, ensuring that all costs are managed effectively.
- Implement approved operational policies and procedures, ensuring that all employees are aware of and comply with them.
- Generate new account leads and respond to sales enquiries, ensuring that all opportunities are pursued and that all clients are satisfied with the service they receive.
- Protect company and client assets from misuse and damage, ensuring that all security protocols are followed and that all employees are aware of their responsibilities in this regard.
- Address and report any safety or security issues to the Director of Operations, ensuring that all incidents are investigated and that all necessary actions are taken to prevent future incidents.
- Handle and assist with emergency procedures accordingly and as required, ensuring that all employees are aware of their roles and responsibilities in this regard.
Requirements:
- 3+ years of management experience in operations of a service-related field.
- Valid driver's license and own vehicle.
- Excellent communication and strong interpersonal skills.
- Fluency in both written and oral English is a must, bilingual skills are preferred.
- Must be organized and able to interpret and execute account specifications as well as agreements, budgets, and duty lists.
- Strong computer skills and excellent knowledge of Microsoft Office software.
- Excellent time management skills, must adhere to tight deadlines, respond quickly to situations, and be able to effectively execute solutions.
- Familiarity with cleaning and battery-operated equipment.
- Ability to work independently and as part of a team.
- Effective attention to detail and a high degree of accuracy.
- Must be able to handle confidential information in an ethical and professional manner.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is frequently required to sit, stand, walk, and talk or hear. The employee is required to use hands and fingers to handle and operate objects, equipment, tools, and controls, and reach with hands and arms.
- The employee must occasionally lift and/or move up to 15 pounds.
- Specific vision abilities required by this job include close vision and the ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is performed primarily in an office setting. Driving is required, and being in a vehicle for long hours sometimes. The noise level in the work environment varies from site to site but averages at moderate.
At BGIS, we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success.
BGIS is an equal opportunity employer, and we welcome you to apply for a position with us. If you require accommodation during the recruitment process, please contact us at. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.
