Desktop Support Specialist

1 month ago

Toronto, Ontario, Canada PeopleToGo Full time
Job Title: Junior Desktop Support

Location: Toronto, ON
Type: 12 month contract
Starts: As soon as possible

Overview:

Our client is seeking a Jr. Desktop Support resource to become a part of the Desktop Support Team. The successful candidate will provide technical support to users with their PC's, laptop and BlackBerry issues, repair/upgrade/support PC's, Laptops and or Printers, and provide excellent customer service to users with issues regarding hardware or software issues within assigned time frames.

Role:

  • Provide desktop support for users with their PC's, laptop and BlackBerry issues
  • Repair/upgrade/support PC's, Laptops and or Printers
  • Provide excellent customer service to users with issues regarding hardware or software issues within assigned time frames

Skills:

  • University or College Degree in IT (or equivalent, related working experience in IT) and A+ or MCSE certification
  • Excellent English language communications skills (written and verbal) with a professional, courteous customer service focus
  • 1 to 2 years of prior Desktop Support experience within a large Enterprise environment providing telephone, remote, desktop or deskside support (hardware/software support)
  • Ability to work within a fast paced environment and make frequent work re-prioritization decisions
  • Professional, outgoing and friendly disposition with reliable work ethic

Technical Skills:

  • Experience supporting Windows XP, Vista and Win7 with a good understanding of MS Office suite
  • Good understanding of basic TCP/IP protocol, VPN and WiFi technology
  • Strong Hardware break/fix experience (PC's, Laptop's)
  • Experience working with Lotus Notes (Ver. 7 or 8) would be a definite asset though training will be provided
  • Experience should be comprised of supporting and troubleshooting hardware and software; capable of break fix support (hard drives, peripherals and exchanging or upgrading hardware and new PC/Laptops)
  • Experience creating imaging (using Norton Ghost or RIS or ImageX or WDS) on PC's or Laptops
  • Experience supporting Blackberry handheld devices; BES server support would be an asset

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