Client Relations Specialist

1 week ago

Greater Toronto Area, Canada Normac Full time

About the Role

We are seeking a highly motivated and results-driven Client Relations Specialist to join our team at Normac. As a key member of our GTA operations, you will play a critical role in driving business growth and expansion in Ontario and beyond.

Key Responsibilities

  • Maintain and expand existing business relationships to maximize revenue through strategic meetings, events, and value-added initiatives.
  • Identify, qualify, and close new business opportunities in multiple markets throughout Ontario, supporting the Normac team in other provinces as required.
  • Plan and execute trade shows and external events to promote Normac's services and products.
  • Represent Normac at industry association events, conferences, and other business gatherings.
  • Host and manage virtual presentations, ensuring a seamless experience for all participants.
  • Support the proposal sales cycle and contribute to regional marketing materials, including blog posts and social media activity.
  • Collaborate with internal teams to address clients' needs and ensure customer satisfaction.
  • Gain industry knowledge through education, publications, networks, and professional organizations.
  • Uphold Normac's customer service standards and contribute to a positive work environment.

Requirements

  • 1-2 years of experience in sales, client relations, and/or marketing.
  • Strong sales aptitude, including prospecting, negotiating, and closing skills.
  • Excellent interpersonal, verbal, written communication, and presentation skills.
  • Positive, high-energy, and professional attitude with a desire to satisfy clients' needs.
  • High emotional intelligence with the ability to connect with and adapt to various audiences.
  • Ability to strategize, understand the market, and identify areas for growth and improvement.
  • History of consistently meeting targets and goals.
  • Ability to work autonomously and as a team player; a self-starter with a strong drive to succeed.
  • Ability to multitask and maintain strong attention to detail.
  • Strong analytical and problem-solving skills.
  • Ability to wear multiple hats and assist the team as required.
  • Proficient in Microsoft Office (Excel, Word, PPT), Outlook, and similar platforms.
  • Experience using CRM software is an asset.
  • Graphic design experience is an asset.
  • Must have a dependable motor vehicle to complete duties and responsibilities.

What We Offer

Normac is a progressive employer providing a positive work environment. We offer a competitive salary, flexible work schedule, social activities, and room to grow within the company. At Normac, we encourage innovation, creative ideas, and new ways to perform our job and conduct business. Employees work as a team, contribute, and collaborate to each other's success.

Recognized for our high standards, service, and professionalism, Normac is the premier Insurance Appraisal company in Canada. With an enviable client base and commitment to value and service, Normac is capturing sizable growth opportunities and maintaining our market-leading position.

For the successful candidate, Normac offers a solid foundation, an entrepreneurial environment, and personal growth opportunities where ideas and people matter.

Benefits

  • Group benefits including Employee Assistance Plan
  • Group RRSP matching plan
  • Birthday day off
  • 3 weeks paid vacation + extra time off at Christmas
  • Paid sick and personal days
  • Employee rewards and recognition program
  • Education allowance
  • Employee referral program

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