Guest Service Agent

2 days ago


Lloydminster, Canada MasterBUILT Lloydminster Lodging Ltd Full time
Job Title: Guest Service Agent

We are seeking a highly motivated and customer-focused Guest Service Agent to join our team at MasterBUILT Lloydminster Lodging Ltd. As a Guest Service Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.

Key Responsibilities:
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges and receive payments
  • Answer telephone and relay telephone calls and messages
  • Contact customers to deliver requested wakeup calls
Requirements:
  • Secondary (high) school graduation certificate
  • Hotel, motel, resort work setting
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Attention to detail and organizational skills
What We Offer:
  • Dental plan
  • Health care plan
  • Other benefits
  • Permanent employment
  • 30 to 40 hours per week
  • English language

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