Customer Service Associate

3 weeks ago


Lloydminster, Canada HP BEAUTY Full time
Job Summary

HP Beauty is seeking a highly organized and detail-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Reservation Management: Take, cancel, and change room reservations, as well as process guests' departures, calculate charges, and receive payments.
  • Cash Handling: Balance cash and complete balance sheets, cash reports, and related forms.
  • Communication: Provide general information about points of interest in the area, exchange foreign currency, and contact customers to deliver requested wake-up calls.
  • Housekeeping and Cleaning: Perform light housekeeping and cleaning duties to maintain a clean and comfortable environment for our guests.
  • Customer Service: Provide exceptional customer service, respond to guest inquiries, and resolve any issues in a professional and courteous manner.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a customer-facing role, or equivalent experience.
  • Work Setting: Willing to relocate, relocation costs not covered by employer.
  • Work Conditions and Physical Capabilities: Attention to detail, fast-paced environment, overtime required, work under pressure.
Work Environment

HP Beauty is a dynamic and fast-paced environment that requires our team members to be flexible and adaptable. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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