Client Service Representative
2 weeks ago
Job Summary:
We are seeking a highly motivated and customer-focused Client Service Representative to join our Commercial Programs and Affinity Center of Excellence team. As a key member of our team, you will be responsible for providing exceptional service to our clients, managing their diverse servicing needs, and ensuring accuracy and compliance with regulatory standards.
Key Responsibilities:
- Manage client requests and inquiries through various communication channels in a prompt and professional manner
- Process transactions, including issuance of Auto ID Cards, Certificates of Insurance, Invoicing, and accounting discrepancies
- Work with colleagues across functions to identify and propose continuous improvement opportunities
- Analyze existing coverages, determine client-specific needs, and recommend coverages accordingly
- Manage claims reporting, collect and document details empathetically and professionally
- Contribute to the achievement of Service Level Agreements (SLA), Key Performance Indicators (KPI), and business objectives
Requirements:
- College/university degree or equivalent work experience
- RIBO license, Personal lines or Commercial Insurance Broker's license (AMF - Qc) preferred
- 1-2 years' work experience in personal or commercial lines insurance, financial sector, etc.
- Experience working in a Service Centre environment
- Proven ability to work in a fast-paced Service Centre environment
- Dedicated to providing exceptional customer service
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