Client Service Representative

2 weeks ago


Montreal, Quebec, Canada CA001 Marsh Canada Limited Full time

Job Summary:

We are seeking a highly motivated and customer-focused Client Service Representative to join our Commercial Programs and Affinity Center of Excellence team. As a key member of our team, you will be responsible for providing exceptional service to our clients, managing their diverse servicing needs, and ensuring accuracy and compliance with regulatory standards.

Key Responsibilities:

  • Manage client requests and inquiries through various communication channels in a prompt and professional manner
  • Process transactions, including issuance of Auto ID Cards, Certificates of Insurance, Invoicing, and accounting discrepancies
  • Work with colleagues across functions to identify and propose continuous improvement opportunities
  • Analyze existing coverages, determine client-specific needs, and recommend coverages accordingly
  • Manage claims reporting, collect and document details empathetically and professionally
  • Contribute to the achievement of Service Level Agreements (SLA), Key Performance Indicators (KPI), and business objectives

Requirements:

  • College/university degree or equivalent work experience
  • RIBO license, Personal lines or Commercial Insurance Broker's license (AMF - Qc) preferred
  • 1-2 years' work experience in personal or commercial lines insurance, financial sector, etc.
  • Experience working in a Service Centre environment
  • Proven ability to work in a fast-paced Service Centre environment
  • Dedicated to providing exceptional customer service


  • Montreal, Quebec, Canada beBee Professionals Full time

    Job SummaryBeBee Professionals is seeking a Client Service Representative to provide exceptional customer service and technical support to our clients. The successful candidate will have a Bachelor's degree in Computer Science or a related field, as well as experience in customer service and technical support.The ideal candidate will have excellent...


  • Montreal, Quebec, Canada Vibrant Full time

    About VibrantVibrant is a dynamic and growing company that values work-life balance and provides a supportive environment for its employees.Job SummaryWe are seeking a highly skilled and motivated Representative Service Client to join our team. As a Representative Service Client, you will be responsible for managing customer orders, resolving customer...


  • Montreal, Quebec, Canada Vibrant Full time

    About VibrantVibrant is a dynamic and growing company that values work-life balance and provides a supportive environment for its employees.Job SummaryWe are seeking a highly skilled and motivated Representative Service Client to join our team. As a Representative Service Client, you will be responsible for managing customer orders, resolving customer...


  • Montreal, Quebec, Canada Manulife Full time

    About the RoleManulife is seeking a highly skilled and bilingual Client Service Representative to join our team. As a Client Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues that may arise.Key ResponsibilitiesProvide high-quality service to...


  • Montreal, Quebec, Canada Manulife Full time

    About the RoleManulife is seeking a highly skilled and bilingual Client Service Representative to join our team. As a Client Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues that may arise.Key ResponsibilitiesProvide high-quality service to...


  • Montreal, Quebec, Canada Manulife Full time

    Job DescriptionManulife is seeking a highly skilled Bilingual Client Account Representative to join our team. As a key member of our Client Experience team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key Responsibilities:Provide high-quality service to...


  • Montreal, Quebec, Canada Manulife Full time

    Job Title: Bilingual Client Account RepresentativeAbout the Role:We are seeking a highly skilled and bilingual Client Account Representative to join our team. As a key member of our Client Experience team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key...


  • Montreal, Quebec, Canada Manulife Full time

    Job Title: Bilingual Client Account RepresentativeAbout the Role:We are seeking a highly skilled and bilingual Client Account Representative to join our team. As a key member of our Client Experience team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key...


  • Montreal, Quebec, Canada Manulife Full time

    About the RoleThis position is responsible for delivering exceptional customer service and support to a dedicated block of clients within our Plan Sponsor Services business. As a Client Account Representative, you will be the single point of contact for day-to-day service, ensuring that any service-related issues are managed within specified timeframes and...


  • Montreal, Quebec, Canada Manulife Full time

    About the RoleThis position is responsible for delivering exceptional customer service and support to a dedicated block of clients within our Plan Sponsor Services business. As a Client Account Representative, you will be the single point of contact for day-to-day service, ensuring that any service-related issues are managed within specified timeframes and...


  • Montreal, Quebec, Canada beBee Professionals Full time

    We are seeking a Client Experience Representative to join our team in Montreal. The ideal candidate will have a proven track record of delivering exceptional customer service, responding to inquiries, and resolving customer issues.Key responsibilities include:Providing timely and effective support to clientsResponding to inquiries and resolving customer...


  • Montreal, Quebec, Canada CA001 Marsh Canada Limited Full time

    Job Title: Senior Client RepresentativeAbout the Role:We are seeking a highly skilled and experienced Senior Client Representative to join our team at CA001 Marsh Canada Limited. As a key member of our client service team, you will be responsible for providing exceptional service to our clients, managing client relationships, and driving revenue growth.Key...


  • Montreal, Quebec, Canada Mazaferro Full time

    Job Summary: As a Customer Service Representative, you will be responsible for providing exceptional client-focused service to our valued customers. Key Responsibilities:Respond to customer inquiries: Respond promptly and professionally to customer inquiries via phone, email, or chat.Solve customer issues: Resolve customer complaints and issues in a timely...


  • Montreal, Quebec, Canada Desjardins Full time

    About the RoleThe Client Experience and Advisory Services Representative will play a key role in enhancing the overall experience of members and clients at Desjardins. This individual will be responsible for ensuring that members and clients feel welcome, listened to, and supported in their financial empowerment journey.Key ResponsibilitiesProvide...


  • Montreal, Quebec, Canada Desjardins Full time

    About the RoleThe Client Experience and Advisory Services Representative will play a key role in enhancing the overall experience of members and clients at Desjardins. This individual will be responsible for ensuring that members and clients feel welcome, listened to, and supported in their financial empowerment journey.Key ResponsibilitiesProvide...


  • Montreal, Quebec, Canada Incora Full time

    Become a vital part of Incora as a Field Service RepresentativeWe are seeking a committed customer service expert to act as Incora's representative at client production facilities, ensuring seamless operations and surpassing client expectations. In the role of Field Service Representative, you will work closely with client representatives, oversee inventory...


  • Montreal, Quebec, Canada Incora Full time

    Become a vital part of Incora as a Field Service RepresentativeWe are seeking a committed customer service expert to act as Incora's representative at client production facilities, ensuring seamless operations and surpassing client expectations. In the role of Field Service Representative, you will work closely with client representatives, oversee inventory...


  • Montreal, Quebec, Canada Tiffany & Co. Full time

    At Tiffany & Co., we're committed to delivering exceptional client experiences that exceed expectations. As a Client Advisor, you'll play a critical role in embodying the Tiffany brand and creating memorable moments for our clients.Key Responsibilities:Develop and maintain strong client relationships through personalized service and attention to detail.Drive...


  • Montreal, Quebec, Canada Tiffany & Co. Full time

    At Tiffany & Co., we're committed to delivering exceptional client experiences that exceed expectations. As a Client Advisor, you'll play a critical role in embodying the Tiffany brand and creating memorable moments for our clients.Key Responsibilities:Develop and maintain strong client relationships through personalized service and attention to detail.Drive...


  • Montreal, Quebec, Canada Tiffany & Co. Full time

    At Tiffany & Co., we're committed to delivering exceptional client experiences that exceed expectations. As a Client Advisor, you'll play a critical role in embodying the Tiffany brand and creating memorable moments for our clients.Key Responsibilities:Develop and maintain strong client relationships through personalized service and attention to...