Outside Account Manager
4 weeks ago
Job Summary
As a key member of our team, the Outside Account Manager will be responsible for developing and maintaining strong relationships with customers to drive profitable sales growth. This role requires a strong understanding of customer needs and a proven ability to identify and pursue new business opportunities.
Key Responsibilities
- Visit customer offices, shops, and job sites to assess their business needs and develop strategies to drive sales growth.
- Prospect and identify new customers, and work with the Profit Centre Manager and Credit Team to develop and execute sales strategies.
- Lead and own the sales process, including producing sales call reports, territory planning, and growth targets.
- Analyze customer data to develop and execute strategies to profitably grow market share while meeting and exceeding targets.
- Process orders, quotes, job packages, and other sales functions as required.
- Investigate and resolve customer issues, and work with the Profit Centre Manager and Credit Team to facilitate payment of all accounts receivable.
- Develop and oversee implementation of strategic vendor programs to drive business growth.
- Understand and follow all safety regulations at all customer locations and at the Profit Centre.
- Support the Customer Service Representatives and all Profit Centre activities as part of the Profit Centre team.
Qualifications
- College and/or University degree.
- A minimum of 2 years of experience with customer service or counter sales.
- Valid driver's license with a clean driver's abstract.
- Proficient in the use of Microsoft Office software.
- Outstanding customer service and verbal communication skills.
- Driven to continually identify and pursue new customers and to profitably increase market share of each assigned customer.
- Ability to gain comprehensive knowledge of product and value-added services.
- Excellent relationship building skills with customers, vendors, and teammates.
- Able to work independently with minimal supervision while maintaining tight deadlines with multiple projects.
- Ability to learn and operate the applicable software system used to process orders.
- Intermediate math skills.
Preferred Skills
- Previous experience with or knowledge of plumbing and building products sold at the Profit Centre.
- Experience using M3.
About Us
EMCO Corporation is one of Canada's largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We offer great mentors and on-the-job training, growth potential with competitive salary, benefits, and profit sharing, a career with a solid, stable company with strong core values, participation in our pension plan with employer contributions, and work-life balance and flex time.
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