Construction Division Customer Solutions Specialist
2 days ago
Jonas Software is a global leader in enterprise management software solutions, serving over 60,000 customers worldwide across various industries.
Job SummaryWe are seeking an ambitious individual to join our Construction Division as a Customer Solutions Analyst. In this role, you will learn both our business and our clients' businesses while providing exceptional customer support.
Key Responsibilities:- Resolve client issues efficiently and effectively using listening and problem-solving skills
- Maintain composure under stressful situations and prioritize tasks to meet deadlines
- Collaborate with other departments to expedite resolutions and promote a high-quality service-oriented company image
- Assist with testing of the construction product and provide follow-up to clients as necessary
- Experience in accounting-based applications, preferably in Construction, Service, and/or related industries
- Customer service experience in the software industry, preferably in a similar field
- Accounting degree and/or experience, preferred
- Proven ability to meet deadlines and problem-solve
- Excellent organizational, time management, and customer service skills
This is a regular full-time position (37.5 hours/week) with one opening available. The successful candidate will be based in Canada.
CompensationThe estimated annual salary for this role is approximately $65,000-$75,000 CAD, depending on qualifications and experience.
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